{"id":9852,"date":"2023-11-01T04:40:40","date_gmt":"2023-11-01T04:40:40","guid":{"rendered":"https:\/\/www.testcenter.vn\/blog\/?p=9852"},"modified":"2023-11-01T04:40:42","modified_gmt":"2023-11-01T04:40:42","slug":"kpi-cho-phong-it","status":"publish","type":"post","link":"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/","title":{"rendered":"KPI cho ph\u00f2ng IT g\u1ed3m nh\u1eefng g\u00ec? Top 20 ch\u1ec9 s\u1ed1 c\u1ea7n c\u00f3 [k\u00e8m m\u1eabu]"},"content":{"rendered":"\n<p>KPI kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, m\u00e0 c\u00f2n l\u00e0 b\u1ea3n \u0111\u1ed3 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng cho ph\u00f2ng IT. Tuy nhi\u00ean, vi\u1ec7c ch\u1ecdn ra nh\u1eefng ch\u1ec9 s\u1ed1 KPI th\u00edch h\u1ee3p \u0111\u00f4i khi kh\u00f4ng d\u1ec5 d\u00e0ng. N\u1ebfu b\u1ea1n c\u0169ng \u0111ang t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 n\u00e0y, h\u00e3y c\u00f9ng <a href=\"https:\/\/www.testcenter.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Testcenter<\/strong><\/a> tham kh\u1ea3o ngay Top 20 ch\u1ec9 s\u1ed1 <strong>KPI cho ph\u00f2ng IT<\/strong> n\u00ean c\u00f3 sau \u0111\u00e2y nh\u00e9.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_52 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69e2953814c96\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-69e2953814c96\"  type=\"checkbox\" id=\"item-69e2953814c96\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Cac_chi_so_KPI_cho_phong_IT_can_co\" title=\"C\u00e1c ch\u1ec9 s\u1ed1 KPI cho ph\u00f2ng IT c\u1ea7n c\u00f3\">C\u00e1c ch\u1ec9 s\u1ed1 KPI cho ph\u00f2ng IT c\u1ea7n c\u00f3<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Nhom_KPI_lien_quan_den_tai_chinh_Financial_metrics\" title=\"Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn t\u00e0i ch\u00ednh (Financial metrics)\">Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn t\u00e0i ch\u00ednh (Financial metrics)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Nhom_KPI_lien_quan_den_hoat_dong_Operational_metrics\" title=\"Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng (Operational metrics)\">Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng (Operational metrics)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Nhom_KPI_ve_so_lieu_he_thong_System_Metrics\" title=\"Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u h\u1ec7 th\u1ed1ng (System Metrics)\">Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u h\u1ec7 th\u1ed1ng (System Metrics)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Nhom_KPI_ve_so_lieu_bao_mat_Security_Metrics\" title=\"Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u b\u1ea3o m\u1eadt (Security Metrics)\">Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u b\u1ea3o m\u1eadt (Security Metrics)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Mau_KPI_cho_phong_IT_tham_khao\" title=\"M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o\">M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/#Nang_cao_hieu_qua_danh_gia_voi_he_thong_danh_gia_nang_luc_Lap_trinh_vien_cua_Testcenter\" title=\"N\u00e2ng cao hi\u1ec7u qu\u1ea3 \u0111\u00e1nh gi\u00e1 v\u1edbi h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c L\u1eadp tr\u00ecnh vi\u00ean c\u1ee7a Testcenter\">N\u00e2ng cao hi\u1ec7u qu\u1ea3 \u0111\u00e1nh gi\u00e1 v\u1edbi h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c L\u1eadp tr\u00ecnh vi\u00ean c\u1ee7a Testcenter<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cac_chi_so_KPI_cho_phong_IT_can_co\"><\/span><strong>C\u00e1c ch\u1ec9 s\u1ed1 KPI cho ph\u00f2ng IT c\u1ea7n c\u00f3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng v\u1ecb tr\u00ed v\u00e0 th\u01b0\u1edbc \u0111o kh\u00e1c nhau, KPI cho ph\u00f2ng IT c\u0169ng s\u1ebd c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa c\u00e1c lo\u1ea1i h\u00ecnh kinh doanh, quy m\u00f4 c\u1ee7a doanh nghi\u1ec7p. Tuy v\u1eady, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o 4 nh\u00f3m KPI cho ph\u00f2ng IT ch\u00ednh sau \u0111\u00e2y:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nhom_KPI_lien_quan_den_tai_chinh_Financial_metrics\"><\/span><strong>Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn t\u00e0i ch\u00ednh (Financial metrics)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a m\u1ed9t d\u1ef1 \u00e1n IT l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c ngu\u1ed3n l\u1ef1c \u0111\u1ea7u t\u01b0. C\u00e1c ch\u1ec9 s\u1ed1 gi\u00fap <a href=\"https:\/\/www.testcenter.vn\/blog\/danh-gia-kpi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u0111\u00e1nh gi\u00e1 KPI<\/strong><\/a> v\u1ec1 hi\u1ec7u su\u1ea5t t\u00e0i ch\u00ednh c\u1ee7a c\u00e1c d\u1ef1 \u00e1n v\u00e0 s\u00e1ng ki\u1ebfn IT v\u00e0 gi\u00fap thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa gi\u00e1 tr\u1ecb m\u00e0 ch\u00fang \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u00e1 tr\u1ecb th\u1ef1c t\u1ebf.&nbsp;<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh li\u00ean quan \u0111\u1ebfn KPI cho ph\u00f2ng IT m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft nh\u01b0 sau:<\/p>\n\n\n\n<ul>\n<li><strong>Chi ph\u00ed cho ph\u00f2ng IT so v\u1edbi k\u1ebf ho\u1ea1ch<\/strong>: Theo d\u00f5i vi\u1ec7c b\u1ea1n s\u1eed d\u1ee5ng ng\u00e2n s\u00e1ch IT c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. \u0110\u00e2y l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n kh\u00f4ng ti\u00eau qu\u00e1 ng\u00e2n s\u00e1ch v\u00e0 c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m.<\/li>\n\n\n\n<li><strong>Chi ph\u00ed ti\u1ebft ki\u1ec7m trong c\u00e1c cu\u1ed9c \u0111\u00e0m ph\u00e1n:<\/strong> \u0110o l\u01b0\u1eddng ti\u1ec1n b\u1ea1n \u0111\u00e3 ti\u1ebft ki\u1ec7m th\u00f4ng qua c\u00e1c cu\u1ed9c \u0111\u00e0m ph\u00e1n v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m IT.<\/li>\n\n\n\n<li><strong>L\u1ee3i nhu\u1eadn \u0111\u1ea7u t\u01b0 IT (IT ROI): <\/strong>L\u00e0 c\u00e1ch \u0111\u00e1nh gi\u00e1 l\u1ee3i nhu\u1eadn th\u1ef1c s\u1ef1 m\u00e0 b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1eeb ti\u1ec1n b\u1ea1n \u0111\u00e3 chi ti\u00eau v\u00e0o c\u00e1c d\u1ef1 \u00e1n IT. \u0110\u00e2y l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u1ea7u t\u01b0 c\u1ee7a b\u1ea1n c\u00f3 gi\u00e1 tr\u1ecb.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1.jpg\" alt=\"C\u00e1c ch\u1ec9 s\u1ed1 KPI t\u00e0i ch\u00ednh cho ph\u00f2ng IT s\u1ebd cho bi\u1ebft hi\u1ec7u su\u1ea5t ngu\u1ed3n l\u1ef1c \u0111\u1ea7u t\u01b0\" class=\"wp-image-9855\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-1-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">C\u00e1c ch\u1ec9 s\u1ed1 KPI t\u00e0i ch\u00ednh cho ph\u00f2ng IT s\u1ebd cho bi\u1ebft hi\u1ec7u su\u1ea5t ngu\u1ed3n l\u1ef1c \u0111\u1ea7u t\u01b0<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nhom_KPI_lien_quan_den_hoat_dong_Operational_metrics\"><\/span><strong>Nh\u00f3m KPI li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng (Operational metrics)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>C\u00e1c ch\u1ec9 s\u1ed1 ho\u1ea1t \u0111\u1ed9ng (Operational metrics) \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c trong th\u1eddi gian th\u1ef1c ho\u1eb7c trong m\u1ed9t kho\u1ea3ng th\u1eddi gian c\u1ee5 th\u1ec3. Khi xem x\u00e9t b\u1ed9 ph\u1eadn IT, c\u00e1c ch\u1ec9 s\u1ed1 ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c t\u1eadp trung v\u00e0o vi\u1ec7c \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 t\u00e0i nguy\u00ean IT nh\u01b0 d\u1ecbch v\u1ee5, c\u00f4ng ngh\u1ec7 v\u00e0 ngu\u1ed3n nh\u00e2n l\u1ef1c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh.&nbsp;<\/p>\n\n\n\n<p>C\u00e1c ch\u1ec9 s\u1ed1 ho\u1ea1t \u0111\u1ed9ng ph\u1ed5 bi\u1ebfn cho ph\u00f2ng IT th\u01b0\u1eddng bao g\u1ed3m:<\/p>\n\n\n\n<ul>\n<li><strong>T\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng d\u1ef1 \u00e1n: <\/strong>\u0110o l\u01b0\u1eddng ph\u1ea7n tr\u0103m d\u1ef1 \u00e1n IT ho\u00e0n th\u00e0nh th\u00e0nh c\u00f4ng v\u00e0 \u0111\u00fang th\u1eddi h\u1ea1n.<\/li>\n\n\n\n<li><strong>T\u1ef7 l\u1ec7 \u0111\u00e1p \u1ee9ng SLA:<\/strong> \u0110\u00e1nh gi\u00e1 vi\u1ec7c cung c\u1ea5p \u0111\u00fang c\u00e1c th\u1ecfa thu\u1eadn li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 tr\u01b0\u1edbc \u0111\u00f3.<\/li>\n\n\n\n<li><strong>T\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft \u1edf l\u1ea7n li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean: <\/strong>\u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ngay t\u1eeb l\u1ea7n li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean, \u0111o l\u01b0\u1eddng c\u00e1ch \u0111\u1ed9i IT l\u00e0m vi\u1ec7c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n\n\n\n<li><strong>S\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 trong m\u1ed9t kho\u1ea3ng th\u1eddi gian: <\/strong>Theo d\u00f5i s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c t\u1ea1o ra h\u00e0ng ng\u00e0y ho\u1eb7c h\u00e0ng tu\u1ea7n,&nbsp;<\/li>\n\n\n\n<li><strong>S\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a:<\/strong> Ghi nh\u1eadn s\u1ef1 gia t\u0103ng h\u00e0ng n\u0103m c\u1ee7a t\u1ef7 l\u1ec7 c\u00f4ng vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t.<\/li>\n\n\n\n<li><strong>S\u1ed1 l\u01b0\u1ee3ng \u0111i\u1ec3m cu\u1ed1i cho m\u1ed7i k\u1ef9 thu\u1eadt vi\u00ean: <\/strong>\u0110\u00e1nh gi\u00e1 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng k\u1ef9 thu\u1eadt vi\u00ean \u0111\u1ed1i v\u1edbi s\u1ed1 l\u01b0\u1ee3ng \u0111i\u1ec3m cu\u1ed1i.<\/li>\n\n\n\n<li><strong>T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean:<\/strong> \u0110o l\u01b0\u1eddng th\u1eddi gian nh\u00e2n vi\u00ean \u1edf l\u1ea1i t\u1ed5 ch\u1ee9c, gi\u00fap qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2.jpg\" alt=\"C\u00e1c ch\u1ec9 s\u1ed1 KPI v\u1ec1 ho\u1ea1t \u0111\u1ed9ng s\u1ebd gi\u00fap x\u00e1c \u0111\u1ecbnh ph\u00f2ng IT c\u00f3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 kh\u00f4ng\" class=\"wp-image-9854\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-2-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">C\u00e1c ch\u1ec9 s\u1ed1 KPI v\u1ec1 ho\u1ea1t \u0111\u1ed9ng s\u1ebd gi\u00fap x\u00e1c \u0111\u1ecbnh ph\u00f2ng IT c\u00f3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 kh\u00f4ng<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nhom_KPI_ve_so_lieu_he_thong_System_Metrics\"><\/span><strong>Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u h\u1ec7 th\u1ed1ng (System Metrics)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>C\u00e1c ch\u1ec9 s\u1ed1 KPI h\u1ec7 th\u1ed1ng (System Metrics) t\u1eadp trung \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c h\u1ec7 th\u1ed1ng IT nh\u01b0 ph\u1ea7n c\u1ee9ng v\u00e0 \u1ee9ng d\u1ee5ng \u0111ang ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1ng tin c\u1eady. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y gi\u00fap t\u1ed5 ch\u1ee9c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t h\u1ec7 th\u1ed1ng trong qu\u00e1 kh\u1ee9 v\u00e0 d\u1ef1 \u0111o\u00e1n hi\u1ec7u su\u1ea5t trong t\u01b0\u01a1ng lai.&nbsp;<\/p>\n\n\n\n<p>Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y cung c\u1ea5p th\u00f4ng tin cho \u0111\u1ed9i IT \u0111\u1ec3 hi\u1ec3u v\u1ec1 c\u01a1 h\u1ed9i m\u1edf r\u1ed9ng kinh doanh v\u00e0 t\u1eadn d\u1ee5ng c\u00e1c c\u01a1 h\u1ed9i m\u1edbi d\u1ef1a v\u00e0o m\u1ed9t h\u1ec7 th\u1ed1ng IT \u1ed5n \u0111\u1ecbnh. C\u1ee5 th\u1ec3 th\u01b0\u1eddng bao g\u1ed3m c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 sau:<\/p>\n\n\n\n<ul>\n<li><strong>T\u1ed5ng s\u1ed1 t\u00e0i s\u1ea3n IT:<\/strong> \u0110o l\u01b0\u1eddng s\u1ed1 l\u01b0\u1ee3ng t\u00e0i s\u1ea3n IT trong h\u1ec7 th\u1ed1ng, nh\u01b0 m\u00e1y t\u00ednh, \u0111i\u1ec7n tho\u1ea1i, v\u00e0 m\u00e1y ch\u1ee7.<\/li>\n\n\n\n<li><strong>Kh\u1ea3 d\u1ee5ng h\u1ec7 th\u1ed1ng (th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng):<\/strong> \u0110o l\u01b0\u1eddng ph\u1ea7n tr\u0103m th\u1eddi gian m\u00e0 ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c tr\u00ean h\u1ec7 th\u1ed1ng IT.<\/li>\n\n\n\n<li><strong>Kh\u1ea3 d\u1ee5ng m\u00e1y ch\u1ee7 (th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng):<\/strong> \u0110o l\u01b0\u1eddng ph\u1ea7n tr\u0103m th\u1eddi gian m\u00e0 c\u00e1c m\u00e1y ch\u1ee7 tr\u00ean m\u1ea1ng ho\u1ea1t \u0111\u1ed9ng.<\/li>\n\n\n\n<li><strong>S\u1eed d\u1ee5ng m\u00e1y ch\u1ee7 v\u00e0\/ho\u1eb7c \u0111\u00e1m m\u00e2y: <\/strong>\u0110o l\u01b0\u1eddng th\u1eddi gian m\u00e1y ch\u1ee7 ho\u1ea1t \u0111\u1ed9ng v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1eed d\u1ee5ng \u0111\u00e1m m\u00e2y (n\u1ebfu c\u00f3).<\/li>\n\n\n\n<li><strong>T\u1ed5ng h\u1ee3p s\u1eed d\u1ee5ng m\u00e1y tr\u1ea1m: <\/strong>\u0110o l\u01b0\u1eddng ph\u1ea7n tr\u0103m b\u1ed9 nh\u1edb m\u00e1y tr\u1ea1m t\u1ed5ng c\u1ed9ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>&gt;&gt;&gt; T\u00ecm hi\u1ec3u th\u00eam: <\/em><\/strong><a href=\"https:\/\/www.testcenter.vn\/blog\/3-diem-khac-nhau-giua-okr-va-kpi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>3 \u0111i\u1ec3m kh\u00e1c nhau c\u01a1 b\u1ea3n gi\u1eefa OKR v\u00e0 KPI m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft<\/em><\/strong><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nhom_KPI_ve_so_lieu_bao_mat_Security_Metrics\"><\/span><strong>Nh\u00f3m KPI v\u1ec1 s\u1ed1 li\u1ec7u b\u1ea3o m\u1eadt (Security Metrics)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>C\u00e1c KPI cho ph\u00f2ng IT quan tr\u1ecdng kh\u00e1c m\u00e0 b\u1ea1n c\u1ea7n l\u01b0u \u00fd ch\u00ednh l\u00e0 nh\u00f3m ch\u1ec9 s\u1ed1 v\u1ec1 b\u1ea3o m\u1eadt. Nh\u00f3m ch\u1ec9 s\u1ed1 n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c n\u1ed7 l\u1ef1c b\u1ea3o m\u1eadt \u0111\u1ec3 b\u1ea3o v\u1ec7 h\u1ec7 th\u1ed1ng v\u00e0 m\u1ea1ng c\u1ee7a b\u1ea1n kh\u1ecfi c\u00e1c m\u1ed1i \u0111e d\u1ecda b\u1ea3o m\u1eadt.&nbsp;<\/p>\n\n\n\n<p>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 b\u1ea3o m\u1eadt l\u00e0 quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec t\u00ednh to\u00e0n v\u1eb9n c\u1ee7a c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng IT v\u00e0 \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n duy tr\u00ec c\u00e1c n\u1ed7 l\u1ef1c b\u1ea3o m\u1eadt c\u1ee7a m\u00ecnh. Nh\u00f3m n\u00e0y bao g\u1ed3m nh\u1eefng ch\u1ec9 s\u1ed1 nh\u01b0:<\/p>\n\n\n\n<ul>\n<li><strong>Tri\u1ec3n khai ph\u1ea7n m\u1ec1m di\u1ec7t virus\/\u0111\u1ed9c h\u1ea1i: <\/strong>\u0110o l\u01b0\u1eddng t\u00ecnh tr\u1ea1ng tri\u1ec3n khai ph\u1ea7n m\u1ec1m b\u1ea3o m\u1eadt.<\/li>\n\n\n\n<li><strong>S\u1ed1 l\u1ed7 h\u1ed5ng \u0111ang m\u1edf: <\/strong>Theo d\u00f5i s\u1ed1 l\u1ed7 h\u1ed5ng \u0111ang t\u1ed3n t\u1ea1i trong h\u1ec7 th\u1ed1ng.<\/li>\n\n\n\n<li><strong>T\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1eadp nh\u1eadt:<\/strong> \u0110\u00e1nh gi\u00e1 vi\u1ec7c tri\u1ec3n khai c\u1eadp nh\u1eadt \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng lu\u00f4n c\u1eadp nh\u1eadt.<\/li>\n\n\n\n<li><strong>S\u1ed1 ng\u00e0y k\u1ec3 t\u1eeb s\u1ef1 c\u1ed1 cu\u1ed1i c\u00f9ng: <\/strong>\u0110o l\u01b0\u1eddng th\u1eddi gian k\u1ec3 t\u1eeb s\u1ef1 c\u1ed1 b\u1ea3o m\u1eadt cu\u1ed1i c\u00f9ng.<\/li>\n\n\n\n<li><strong>T\u1ef7 l\u1ec7 sao l\u01b0u th\u00e0nh c\u00f4ng: <\/strong>Theo d\u00f5i vi\u1ec7c sao l\u01b0u d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n d\u1eef li\u1ec7u quan tr\u1ecdng.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3.jpg\" alt=\"C\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 b\u1ea3o m\u1eadt l\u00e0 nh\u00f3m KPI quan tr\u1ecdng m\u00e0 ph\u00f2ng IT c\u1ea7n \u0111o l\u01b0\u1eddng\" class=\"wp-image-9853\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-3-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">C\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 b\u1ea3o m\u1eadt l\u00e0 nh\u00f3m KPI quan tr\u1ecdng m\u00e0 ph\u00f2ng IT c\u1ea7n \u0111o l\u01b0\u1eddng<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mau_KPI_cho_phong_IT_tham_khao\"><\/span><strong>M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>N\u1ebfu b\u1ea1n v\u1eabn ch\u01b0a bi\u1ebft c\u00e1ch x\u00e2y d\u1ef1ng KPI cho ph\u00f2ng IT nh\u01b0 th\u1ebf n\u00e0o, h\u00e3y tham kh\u1ea3o m\u1ed9t s\u1ed1 <a href=\"https:\/\/www.testcenter.vn\/blog\/mau-danh-gia-kpi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>m\u1eabu \u0111\u00e1nh gi\u00e1 KPI<\/strong><\/a> sau \u0111\u00e2y v\u00e0 \u00e1p d\u1ee5ng linh ho\u1ea1t cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"397\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-4.jpg\" alt=\"M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o\" class=\"wp-image-9857\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-4.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-4-768x381.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-4-696x345.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/kpi-cho-phong-it-testcenter-4-324x160.jpg 324w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o<\/figcaption><\/figure><\/div>\n\n\n<div class=\"wp-block-file aligncenter\"><a href=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2023\/10\/KPI-phong-ban-IT-Testcenter.xls\" class=\"wp-block-file__button wp-element-button\" download><strong>Download M\u1eabu KPI cho ph\u00f2ng IT tham kh\u1ea3o<\/strong><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nang_cao_hieu_qua_danh_gia_voi_he_thong_danh_gia_nang_luc_Lap_trinh_vien_cua_Testcenter\"><\/span><strong>N\u00e2ng cao hi\u1ec7u qu\u1ea3 \u0111\u00e1nh gi\u00e1 v\u1edbi h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c L\u1eadp tr\u00ecnh vi\u00ean c\u1ee7a Testcenter<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Testcenter l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 to\u00e0n di\u1ec7n th\u00f4ng qua c\u00e1c b\u00e0i test online. S\u1eed d\u1ee5ng Testcenter doanh nghi\u1ec7p s\u1ebd d\u1ec5 d\u00e0ng t\u1ea1o c\u00e1c b\u00e0i test \u0111\u00e1nh gi\u00e1 l\u1eadp tr\u00ecnh vi\u00ean, h\u1ed7 tr\u1ee3 t\u1ea1o testcase, upload test case ho\u1eb7c t\u1ea1o code m\u1eabu gi\u00fap doanh nghi\u1ec7p linh ho\u1ea1t trong \u0111\u00e1nh gi\u00e1. Testcenter c\u0169ng cung c\u1ea5p ng\u00e2n h\u00e0ng \u0111\u1ec1 IT \u0111a d\u1ea1ng \u0111\u01b0\u1ee3c nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n b\u1edfi nh\u1eefng chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c c\u00f4ng ngh\u1ec7, gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed trong vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u00e1t tri\u1ec3n ngu\u1ed3n nh\u00e2n s\u1ef1.<\/p>\n\n\n\n<p>Truy c\u1eadp Testcenter ngay \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean IT!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-1\">\n<div class=\"wp-block-button is-style-shadow td_btn_normal\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/coding.testcenter.vn\/\" style=\"background-color:#2c4a9f\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u0110\u0102NG K\u00dd D\u00d9NG TH\u1eec<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 b\u00e0i vi\u1ebft <a href=\"https:\/\/www.testcenter.vn\/blog\/danh-muc\/tin-tuc\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Tin T\u1ee9c<\/strong><\/a> cung c\u1ea5p nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 <strong>KPI cho ph\u00f2ng IT<\/strong>. Vi\u1ec7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI ph\u00f9 h\u1ee3p s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y, t\u1eeb \u0111\u00f3 n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p><strong><em>&gt;&gt;&gt; T\u00ecm hi\u1ec3u th\u00eam: <\/em><\/strong><a href=\"https:\/\/www.testcenter.vn\/blog\/xay-dung-kpi-cho-nhan-vien-kinh-doanh\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>5 ch\u1ec9 ti\u00eau KPI nh\u1ea5t-\u0111\u1ecbnh-ph\u1ea3i-c\u00f3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean kinh doanh<\/em><\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>KPI kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, m\u00e0 c\u00f2n l\u00e0 b\u1ea3n \u0111\u1ed3 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng cho ph\u00f2ng IT. Tuy nhi\u00ean, vi\u1ec7c ch\u1ecdn ra nh\u1eefng ch\u1ec9 s\u1ed1 KPI th\u00edch h\u1ee3p \u0111\u00f4i khi kh\u00f4ng d\u1ec5 d\u00e0ng. N\u1ebfu b\u1ea1n c\u0169ng \u0111ang t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 n\u00e0y, h\u00e3y c\u00f9ng Testcenter tham kh\u1ea3o ngay Top 20 ch\u1ec9 s\u1ed1 KPI [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9856,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[199],"tags":[1307,1308,1309],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPI cho ph\u00f2ng IT g\u1ed3m nh\u1eefng g\u00ec? Top 20 ch\u1ec9 s\u1ed1 c\u1ea7n c\u00f3 [k\u00e8m m\u1eabu]<\/title>\n<meta name=\"description\" content=\"KPI kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, m\u00e0 c\u00f2n l\u00e0 b\u1ea3n \u0111\u1ed3 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng cho ph\u00f2ng IT. V\u1eady, KPI cho ph\u00f2ng IT s\u1ebd g\u1ed3m nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0o?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.testcenter.vn\/blog\/kpi-cho-phong-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPI cho ph\u00f2ng IT g\u1ed3m nh\u1eefng g\u00ec? Top 20 ch\u1ec9 s\u1ed1 c\u1ea7n c\u00f3 [k\u00e8m m\u1eabu]\" \/>\n<meta property=\"og:description\" content=\"KPI kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, m\u00e0 c\u00f2n l\u00e0 b\u1ea3n \u0111\u1ed3 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng cho ph\u00f2ng IT. 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