{"id":8577,"date":"2023-04-12T07:12:00","date_gmt":"2023-04-12T07:12:00","guid":{"rendered":"https:\/\/www.testcenter.vn\/blog\/?p=8577"},"modified":"2024-04-24T03:05:42","modified_gmt":"2024-04-24T03:05:42","slug":"balanced-scorecard-la-gi","status":"publish","type":"post","link":"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/","title":{"rendered":"Balanced Scorecard l\u00e0 g\u00ec? C\u00e1ch \u1ee9ng d\u1ee5ng BSC ch\u00ednh x\u00e1c"},"content":{"rendered":"\n<p><em>N\u1eafm r\u00f5 kh\u00e1i ni\u1ec7m <strong><a href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/\">Balanced Scorecard l\u00e0 g\u00ec<\/a> <\/strong>s\u1ebd gi\u00fap doanh nghi\u1ec7p l\u01b0\u1eddng tr\u01b0\u1edbc \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng c\u00f9ng c\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau t\u01b0\u01a1ng lai. \u0110\u1ebfn v\u1edbi b\u00e0i vi\u1ebft thu\u1ed9c chuy\u00ean m\u1ee5c <a href=\"https:\/\/www.testcenter.vn\/blog\/danh-muc\/tin-tuc\/\"><strong>tin t\u1ee9c<\/strong><\/a> ng\u00e0y h\u00f4m nay, m\u1eddi b\u1ea1n h\u00e3y c\u00f9ng <a href=\"https:\/\/www.testcenter.vn\/\"><strong>Testcenter.vn<\/strong><\/a> t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng v\u00e0 b\u00ed quy\u1ebft \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng chi\u1ebfn l\u01b0\u1ee3c BSC trong qu\u1ea3n tr\u1ecb!<\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_52 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69fed92490b7b\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-69fed92490b7b\"  type=\"checkbox\" id=\"item-69fed92490b7b\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Balanced_Scorecard_la_gi\" title=\"Balanced Scorecard l\u00e0 g\u00ec?\">Balanced Scorecard l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Lich_su_hinh_thanh_mo_hinh_Balanced_Scorecard\" title=\"L\u1ecbch s\u1eed h\u00ecnh th\u00e0nh m\u00f4 h\u00ecnh Balanced Scorecard\">L\u1ecbch s\u1eed h\u00ecnh th\u00e0nh m\u00f4 h\u00ecnh Balanced Scorecard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#BSC_la_gi\" title=\"BSC l\u00e0 g\u00ec?\">BSC l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Muc_do_pho_bien_cua_mo_hinh_BSC_tai_cac_doanh_nghiep\" title=\"M\u1ee9c \u0111\u1ed9 ph\u1ed5 bi\u1ebfn c\u1ee7a m\u00f4 h\u00ecnh BSC t\u1ea1i c\u00e1c doanh nghi\u1ec7p\">M\u1ee9c \u0111\u1ed9 ph\u1ed5 bi\u1ebfn c\u1ee7a m\u00f4 h\u00ecnh BSC t\u1ea1i c\u00e1c doanh nghi\u1ec7p<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Cau_truc_cua_mo_hinh_the_diem_can_bang\" title=\"C\u1ea5u tr\u00fac c\u1ee7a m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng\">C\u1ea5u tr\u00fac c\u1ee7a m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Thuoc_do_tai_chinh\" title=\"Th\u01b0\u1edbc \u0111o t\u00e0i ch\u00ednh\">Th\u01b0\u1edbc \u0111o t\u00e0i ch\u00ednh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Thuoc_do_khach_hang\" title=\"Th\u01b0\u1edbc \u0111o kh\u00e1ch h\u00e0ng\">Th\u01b0\u1edbc \u0111o kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Thuoc_do_quy_trinh_hoat_dong_noi_bo\" title=\"Th\u01b0\u1edbc \u0111o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9\">Th\u01b0\u1edbc \u0111o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Thuoc_do_hoc_tap_va_phat_trien\" title=\"Th\u01b0\u1edbc \u0111o h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n\">Th\u01b0\u1edbc \u0111o h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Moi_quan_he_giua_cac_thuoc_do_trong_mo_hinh_the_diem_can_bang\" title=\"M\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c th\u01b0\u1edbc \u0111o trong m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng\">M\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c th\u01b0\u1edbc \u0111o trong m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Tam_quan_trong_cua_mo_hinh_Balanced_Scorecard_la_gi_doi_voi_doanh_nghiep\" title=\"T\u1ea7m quan tr\u1ecdng c\u1ee7a m\u00f4 h\u00ecnh Balanced Scorecard l\u00e0 g\u00ec \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p?\">T\u1ea7m quan tr\u1ecdng c\u1ee7a m\u00f4 h\u00ecnh Balanced Scorecard l\u00e0 g\u00ec \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Bi_quyet_ap_dung_chien_luoc_BSC_trong_quan_tri_hieu_qua_danh_cho_doanh_nghiep\" title=\"B\u00ed quy\u1ebft \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c BSC trong qu\u1ea3n tr\u1ecb hi\u1ec7u qu\u1ea3 d\u00e0nh cho doanh nghi\u1ec7p\">B\u00ed quy\u1ebft \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c BSC trong qu\u1ea3n tr\u1ecb hi\u1ec7u qu\u1ea3 d\u00e0nh cho doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Buoc_01_%E2%80%93_Kiem_soat_du_lieu_trong_mo_hinh_BSC\" title=\"B\u01b0\u1edbc 01 &#8211; Ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u trong m\u00f4 h\u00ecnh BSC\">B\u01b0\u1edbc 01 &#8211; Ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u trong m\u00f4 h\u00ecnh BSC<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Buoc_02_%E2%80%93_Do_luong_va_danh_gia_muc_tieu_trong_mo_hinh_BSC\" title=\"B\u01b0\u1edbc 02 &#8211; \u0110o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC\">B\u01b0\u1edbc 02 &#8211; \u0110o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Buoc_03_%E2%80%93_Gan_KPI_tuong_ung_voi_tung_muc_tieu_trong_mo_hinh_BSC\" title=\"B\u01b0\u1edbc 03 &#8211; G\u00e1n KPI t\u01b0\u01a1ng \u1ee9ng v\u1edbi t\u1eebng m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC\">B\u01b0\u1edbc 03 &#8211; G\u00e1n KPI t\u01b0\u01a1ng \u1ee9ng v\u1edbi t\u1eebng m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Buoc_04_%E2%80%93_Ket_noi_cac_muc_tieu_voi_nhau\" title=\"B\u01b0\u1edbc 04 &#8211; K\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau\">B\u01b0\u1edbc 04 &#8211; K\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.testcenter.vn\/blog\/balanced-scorecard-la-gi\/#Tong_ket\" title=\"T\u1ed5ng k\u1ebft\">T\u1ed5ng k\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Balanced_Scorecard_la_gi\"><\/span><strong>Balanced Scorecard l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tr\u01b0\u1edbc khi \u0111i v\u00e0o kh\u00e1i ni\u1ec7m Balanced Scorecard l\u00e0 g\u00ec, ch\u00fang ta c\u1ea7n \u0111i\u1ec3m qua s\u01a1 l\u01b0\u1ee3c v\u1ec1 l\u1ecbch s\u1eed h\u00ecnh th\u00e0nh c\u1ee7a m\u00f4 h\u00ecnh n\u00e0y:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lich_su_hinh_thanh_mo_hinh_Balanced_Scorecard\"><\/span><strong>L\u1ecbch s\u1eed h\u00ecnh th\u00e0nh m\u00f4 h\u00ecnh Balanced Scorecard<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V\u00e0o \u0111\u1ea7u th\u1eadp ni\u00ean 1990, hai Gi\u00e1o s\u01b0 &#8211; Ti\u1ebfn s\u0129 l\u00e0 Kaplan v\u00e0 Norton c\u1ee7a Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Harvard \u0111\u00e3 nh\u1eadn ra m\u1ed9t v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng \u0111\u1ed1i nghi\u00eam tr\u1ecdng: R\u1ea5t nhi\u1ec1u c\u00f4ng ty \u0111ang c\u00f3 xu h\u01b0\u1edbng qu\u1ea3n l\u00fd doanh nghi\u1ec7p ch\u1ec9 d\u1ef1a tr\u00ean ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh.<\/p>\n\n\n\n<p>M\u1eb7c d\u00f9 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c bi\u1ebft \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec \u0111\u00e3 x\u1ea3y ra trong qu\u00e1 kh\u1ee9 &#8211; n\u01a1i ho\u1ea1t \u0111\u1ed9ng kinh doanh t\u1eebng ph\u00e1t sinh, v\u1eady nh\u01b0ng ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c v\u1ec1 t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>T\u1eeb th\u1ef1c ti\u1ec5n n\u00e0y, Kaplan v\u00e0 Norton \u0111\u00e3 c\u00f9ng nhau ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh Balanced Scorecard (BSC) &#8211; m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 \u1edf t\u1ea7m chi\u1ebfn l\u01b0\u1ee3c &#8211; \u0111\u1ec3 tr\u1ee3 gi\u00fap t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng qua c\u1ea3 04 kh\u00eda c\u1ea1nh, bao g\u1ed3m t\u00e0i ch\u00ednh, kh\u00e1ch h\u00e0ng, quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 h\u1ecdc t\u1eadp &#8211; ph\u00e1t tri\u1ec3n.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1.jpg\" alt=\"M\u00f4 h\u00ecnh Balanced Scorecard ra \u0111\u1eddi v\u00e0o kho\u1ea3ng \u0111\u1ea7u th\u1eadp ni\u00ean 1990\" class=\"wp-image-10273\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-1-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">M\u00f4 h\u00ecnh Balanced Scorecard ra \u0111\u1eddi v\u00e0o kho\u1ea3ng \u0111\u1ea7u th\u1eadp ni\u00ean 1990<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BSC_la_gi\"><\/span><strong>BSC l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V\u1eady, Balanced Scorecard l\u00e0 g\u00ec? Balanced Scorecard (t\u00ean ti\u1ebfng Vi\u1ec7t: th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng) l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c d\u1ef1a tr\u00ean 04 quan \u0111i\u1ec3m (t\u00e0i ch\u00ednh, kh\u00e1ch h\u00e0ng, quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 h\u1ecdc t\u1eadp &#8211; ph\u00e1t tri\u1ec3n).<\/p>\n\n\n\n<p>Nh\u01b0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn, Balanced Scorecard cung c\u1ea5p cho c\u00e1c doanh nghi\u1ec7p lo\u1ea1i ng\u00f4n ng\u1eef \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c c\u1ea7n thi\u1ebft ph\u1ee5c v\u1ee5 cho m\u1ee5c ti\u00eau kinh doanh t\u1eebng th\u1eddi k\u1ef3 thay v\u00ec ch\u1ec9 t\u1eadp trung duy nh\u1ea5t v\u00e0o v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Muc_do_pho_bien_cua_mo_hinh_BSC_tai_cac_doanh_nghiep\"><\/span><strong>M\u1ee9c \u0111\u1ed9 ph\u1ed5 bi\u1ebfn c\u1ee7a m\u00f4 h\u00ecnh BSC t\u1ea1i c\u00e1c doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Theo m\u1ed9t nghi\u00ean c\u1ee9u \u1edf ph\u1ea1m vi to\u00e0n c\u1ea7u c\u1ee7a Bain &amp; Co g\u1ea7n \u0111\u00e2y, th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng \u0111\u1ee9ng v\u1ecb tr\u00ed th\u1ee9 05 trong danh s\u00e1ch 10 c\u00f4ng c\u1ee5 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi. Th\u1eadm ch\u00ed, c\u00e1c bi\u00ean t\u1eadp vi\u00ean c\u1ee7a Harvard Business Review c\u00f2n b\u00ecnh ch\u1ecdn m\u00f4 h\u00ecnh n\u00e0y l\u00e0 m\u1ed9t trong nh\u1eefng \u00fd t\u01b0\u1edfng kinh doanh c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t trong su\u1ed1t h\u01a1n 07 th\u1eadp k\u1ef7 v\u1eeba qua.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2.jpg\" alt=\"Balanced Scorecard \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i t\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean th\u1ebf gi\u1edbi\" class=\"wp-image-10272\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-2-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Balanced Scorecard \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i t\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean th\u1ebf gi\u1edbi<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_truc_cua_mo_hinh_the_diem_can_bang\"><\/span><strong>C\u1ea5u tr\u00fac c\u1ee7a m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp, m\u00f4 h\u00ecnh BSC bao g\u1ed3m 04 y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c coi nh\u01b0 th\u01b0\u1edbc \u0111o <a href=\"https:\/\/www.testcenter.vn\/blog\/hieu-qua-cong-viec-la-gi\/\"><strong>hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c<\/strong><\/a> c\u1ee7a doanh nghi\u1ec7p. C\u1ee5 th\u1ec3:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Thuoc_do_tai_chinh\"><\/span><strong>Th\u01b0\u1edbc \u0111o t\u00e0i ch\u00ednh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Th\u01b0\u1edbc \u0111o t\u00e0i ch\u00ednh l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 li\u00ean quan t\u1edbi chi ph\u00ed kh\u1ea5u hao, chi ph\u00ed c\u1ed1 \u0111\u1ecbnh, l\u1ee3i nhu\u1eadn thu v\u1ec1, l\u1ee3i t\u1ee9c \u0111\u1ea7u t\u01b0, t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng doanh thu v.vv.. Tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3i lo\u1ea1i chi ph\u00ed n\u00e0o c\u0169ng d\u1ec5 d\u00e0ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c ngay sau khi th\u1ef1c hi\u1ec7n. Tuy nhi\u00ean, ch\u00fang l\u1ea1i \u0111\u1ea1i di\u1ec7n cho s\u1ef1 x\u00e1c nh\u1eadn mu\u1ed9n v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng \u0111\u00f3.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Thuoc_do_khach_hang\"><\/span><strong>Th\u01b0\u1edbc \u0111o kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 ch\u1ee9ng minh cho th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. Th\u01b0\u1edbc \u0111o n\u00e0y gi\u00fap t\u1ed5 ch\u1ee9c tr\u1ea3 l\u1eddi m\u1ed9t v\u1ea5n \u0111\u1ec1 v\u00f4 c\u00f9ng quan tr\u1ecdng: Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y d\u1ecbch v\u1ee5 c\u00f4ng ty cung c\u1ea5p nh\u01b0 th\u1ebf n\u00e0o? T\u1eeb \u0111\u00e2y, nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd d\u1ec5 d\u00e0ng \u0111\u1eb7t ra m\u1ee5c ti\u00eau c\u0169ng nh\u01b0 k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n nh\u1eb1m t\u1eadp trung v\u00e0o c\u1ea3m nh\u1eadn c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Thuoc_do_quy_trinh_hoat_dong_noi_bo\"><\/span><strong>Th\u01b0\u1edbc \u0111o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>D\u1ea5u hi\u1ec7u c\u1ee7a m\u1ed9t doanh nghi\u1ec7p c\u00f3 quy tr\u00ecnh v\u1eadn h\u00e0nh tr\u01a1n tru \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p l\u1ea1i t\u1eeb nhi\u1ec1u ch\u1ec9 s\u1ed1 nh\u1ecf l\u1ebb nh\u01b0 t\u1ef7 l\u1ec7 ng\u01b0\u1eddi lao \u0111\u1ed9ng g\u1eafn b\u00f3 t\u0103ng, t\u1ef7 l\u1ec7 th\u1eddi gian x\u1eed l\u00fd c\u00f4ng v\u1ee5 r\u00fat ng\u1eafn v.vv.. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ti\u1ebfn h\u00e0nh r\u00e0 so\u00e1t l\u1ea1i to\u00e0n b\u1ed9 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y \u0111\u1ec3 ph\u00e2n lo\u1ea1i \u0111\u00e2u l\u00e0 ho\u1ea1t \u0111\u1ed9ng \u0111\u00e3 l\u00e0m t\u1ed1t, \u0111\u00e2u l\u00e0 ho\u1ea1t \u0111\u1ed9ng tri\u1ec3n khai ch\u01b0a h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u01b0a nhi\u1ec7m v\u1ee5 c\u1ea3i thi\u1ec7n \u201cl\u1ed7 h\u1ed5ng\u201d th\u00e0nh m\u1ed9t m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3.jpg\" alt=\"Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 l\u00e0 01 trong 04 th\u01b0\u1edbc \u0111o c\u1ee7a BSC\" class=\"wp-image-10271\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter3-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 l\u00e0 01 trong 04 th\u01b0\u1edbc \u0111o c\u1ee7a BSC<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Thuoc_do_hoc_tap_va_phat_trien\"><\/span><strong>Th\u01b0\u1edbc \u0111o h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Quan t\u00e2m t\u1edbi ch\u1ea5t l\u01b0\u1ee3ng ngu\u1ed3n nh\u00e2n s\u1ef1 v\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 l\u00e0m vi\u1ec7c l\u00e0 v\u1ea5n \u0111\u1ec1 v\u00f4 c\u00f9ng quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh t\u1edbi n\u1ec1n t\u1ea3ng ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. \u0110\u1eb7c bi\u1ec7t, kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 con s\u1ed1 ch\u00ednh x\u00e1c hay gi\u1edbi h\u1ea1n cao nh\u1ea5t n\u00e0o cho th\u01b0\u1edbc \u0111o n\u00e0y. Thay v\u00e0o \u0111\u00f3, m\u1ecdi ti\u00eau ch\u00ed c\u00f3 th\u1ec3 trau d\u1ed3i t\u1ed1t h\u01a1n song song c\u00f9ng s\u1ef1 ti\u1ebfn b\u1ed9 kh\u00f4ng ng\u1eebng c\u1ee7a khoa h\u1ecdc &#8211; c\u00f4ng ngh\u1ec7.<\/p>\n\n\n\n<p>\u0110\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c t\u1ed5 ch\u1ee9c <a href=\"https:\/\/www.testcenter.vn\/blog\/boi-duong-nhan-tai-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>b\u1ed3i d\u01b0\u1ee1ng nh\u00e2n t\u00e0i<\/strong><\/a>, Testcenter.vn &#8211; n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 h\u00e0ng \u0111\u1ea7u Vi\u1ec7t Nam &#8211; \u0111\u00e3 ra \u0111\u1eddi. \u0110\u01b0\u1ee3c xem nh\u01b0 b\u01b0\u1edbc \u201cnh\u1ea3y v\u1ecdt\u201d l\u1edbn trong l\u0129nh v\u1ef1c \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1 to\u00e0n di\u1ec7n v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t nh\u1edd th\u01b0 vi\u1ec7n h\u01a1n 300 m\u1eabu \u0111\u1ec1 thi chu\u1ea9n qu\u1ed1c t\u1ebf, th\u00f4ng qua Testcenter.vn, doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft m\u1ecdi \u01b0u, nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra ch\u00ednh s\u00e1ch ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p>V\u1edbi h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ch\u1ea5m \u0111i\u1ec3m chuy\u00ean nghi\u1ec7p, n\u1ebfu k\u1ebft qu\u1ea3 \u0111\u01b0\u1ee3c Testcenter.vn tr\u1ea3 v\u1ec1 t\u1ed1t, \u0111i\u1ec1u \u0111\u00f3 ch\u1ee9ng t\u1ecf c\u00f4ng ty \u0111ang s\u1edf h\u1eefu th\u1ebf m\u1ea1nh l\u1edbn v\u1ec1 nh\u00e2n s\u1ef1, g\u00f3p ph\u1ea7n n\u00e2ng cao <a href=\"https:\/\/www.testcenter.vn\/blog\/loi-the-canh-tranh-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>l\u1ee3i th\u1ebf c\u1ea1nh tranh<\/strong><\/a> tr\u00ean th\u1ecb tr\u01b0\u1eddng, d\u1ec5 th\u00edch \u1ee9ng h\u01a1n v\u1edbi nh\u1eefng thay \u0111\u1ed5i v\u00e0 th\u00e1ch th\u1ee9c m\u1edbi m\u1ebb trong th\u1eddi \u0111\u1ea1i 4.0.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Moi_quan_he_giua_cac_thuoc_do_trong_mo_hinh_the_diem_can_bang\"><\/span><strong>M\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c th\u01b0\u1edbc \u0111o trong m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>C\u00e1c th\u01b0\u1edbc \u0111o trong m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng c\u00f3 m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 kh\u0103ng kh\u00edt v\u1edbi nhau. Trong BSC, quy tr\u00ecnh ho\u00e0n thi\u1ec7n t\u1eebng th\u01b0\u1edbc \u0111o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1eeb d\u01b0\u1edbi l\u00ean tr\u00ean. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 m\u1ed7i th\u00e0nh ph\u1ea7n c\u1ee7a m\u00f4 h\u00ecnh \u0111\u1ec1u do m\u1ed9t hay nhi\u1ec1u th\u00e0nh ph\u1ea7n tr\u01b0\u1edbc \u0111\u00f3 t\u1ea1o n\u00ean.<\/p>\n\n\n\n<p>N\u1ebfu ch\u00fa tr\u1ecdng \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 v\u00e0 x\u00e2y d\u1ef1ng n\u1ec1n v\u0103n h\u00f3a chia s\u1ebb th\u00f4ng tin hi\u1ec7n \u0111\u1ea1i (Th\u01b0\u1edbc \u0111o h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n), doanh nghi\u1ec7p c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh tr\u01a1n tru v\u1edbi n\u0103ng su\u1ea5t cao h\u01a1n (Th\u01b0\u1edbc \u0111o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9).<\/p>\n\n\n\n<p>Nh\u1edd b\u01b0\u1edbc \u0111\u1ec7m n\u00e0y, t\u1ed5 ch\u1ee9c s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra nhi\u1ec1u gi\u00e1 tr\u1ecb c\u0169ng nh\u01b0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (Th\u01b0\u1edbc \u0111o kh\u00e1ch h\u00e0ng). Khi th\u00e0nh c\u00f4ng g\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c l\u00f2ng tin n\u01a1i ng\u01b0\u1eddi ti\u00eau d\u00f9ng, nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng \u1ee7ng h\u1ed9 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c, gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd thu v\u1ec1 doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cao (Th\u01b0\u1edbc \u0111o t\u00e0i ch\u00ednh).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4.jpg\" alt=\"C\u00e1c th\u01b0\u1edbc \u0111o trong BSC c\u00f3 m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 kh\u0103ng kh\u00edt v\u1edbi nhau\" class=\"wp-image-10270\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-4-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">C\u00e1c th\u01b0\u1edbc \u0111o trong BSC c\u00f3 m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 kh\u0103ng kh\u00edt v\u1edbi nhau<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tam_quan_trong_cua_mo_hinh_Balanced_Scorecard_la_gi_doi_voi_doanh_nghiep\"><\/span><strong>T\u1ea7m quan tr\u1ecdng c\u1ee7a m\u00f4 h\u00ecnh Balanced Scorecard l\u00e0 g\u00ec \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>N\u00f3i v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a Balanced Scorecard, m\u00f4 h\u00ecnh n\u00e0y mang l\u1ea1i cho t\u1ed5 ch\u1ee9c r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch m\u00e0 ti\u00eau bi\u1ec3u c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn l\u00e0:<\/p>\n\n\n\n<ul>\n<li>BSC cung c\u1ea5p m\u1ed9t b\u1ed9 khung th\u1ec3 hi\u1ec7n m\u1ed1i quan h\u1ec7 nh\u00e2n &#8211; qu\u1ea3 gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau, gi\u00fap doanh nghi\u1ec7p thu\u1eadn l\u1ee3i tri\u1ec3n khai k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n\n\n\n<li>BSC h\u1ed7 tr\u1ee3 nh\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng tri\u1ec3n khai k\u1ebf ho\u1ea1ch truy\u1ec1n th\u00f4ng, bao g\u1ed3m c\u1ea3 truy\u1ec1n th\u00f4ng \u0111\u1ed1i ngo\u1ea1i v\u00e0 truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9.<\/li>\n\n\n\n<li>BSC g\u00f3p ph\u1ea7n li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd c\u00e1c d\u1ef1 \u00e1n trong t\u1ed5 ch\u1ee9c v\u1edbi nhau, \u0111\u1ea3m b\u1ea3o to\u00e0n th\u1ec3 doanh nghi\u1ec7p \u0111ang th\u1ed1ng nh\u1ea5t \u0111i chung m\u1ed9t h\u01b0\u1edbng.<\/li>\n\n\n\n<li>BSC c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 l\u00e0m \u0111\u1ec1 c\u01b0\u01a1ng b\u00e1o c\u00e1o t\u1ed5ng quan, gi\u00fap quy tr\u00ecnh b\u00e1o c\u00e1o tr\u1edf n\u00ean nhanh ch\u00f3ng v\u00e0 g\u1ecdn g\u00e0ng.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5.jpg\" alt=\"M\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p\" class=\"wp-image-10269\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-5-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">M\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bi_quyet_ap_dung_chien_luoc_BSC_trong_quan_tri_hieu_qua_danh_cho_doanh_nghiep\"><\/span><strong>B\u00ed quy\u1ebft \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c BSC trong qu\u1ea3n tr\u1ecb hi\u1ec7u qu\u1ea3 d\u00e0nh cho doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0110\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i gi\u00fap chi\u1ebfn l\u01b0\u1ee3c BSC ph\u00e1t huy t\u1ed1i \u0111a \u01b0u th\u1ebf trong qu\u1ea3n tr\u1ecb, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c b\u01b0\u1edbc \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Buoc_01_%E2%80%93_Kiem_soat_du_lieu_trong_mo_hinh_BSC\"><\/span><strong>B\u01b0\u1edbc 01 &#8211; Ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u trong m\u00f4 h\u00ecnh BSC<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V\u1edbi nh\u1eefng doanh nghi\u1ec7p \u0111ang g\u1eb7p t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i v\u1edbi s\u1ed1 l\u01b0\u1ee3ng d\u1eef li\u1ec7u c\u1ea7n \u0111\u01b0a v\u00e0o m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng, h\u00e3y b\u1eaft \u0111\u1ea7u x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 th\u00f4ng qua vi\u1ec7c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 \u0111\u1eb7t \u00fd t\u01b0\u1edfng n\u00e0y l\u00ean m\u1ed9t m\u1ea3nh gi\u1ea5y. \u0110\u00e2y ch\u00ednh l\u00e0 ng\u1eef c\u1ea3nh \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng t\u01b0 duy v\u1ec1 c\u00e1ch \u0111\u01b0a d\u1eef li\u1ec7u c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0o BSC. D\u1ec5 hi\u1ec3u h\u01a1n, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh sau:<\/p>\n\n\n\n<ul>\n<li><strong>Gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau trong BSC: <\/strong>S\u1ed1 l\u01b0\u1ee3ng y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau trong BSC ch\u1ec9 n\u00ean dao \u0111\u1ed9ng kho\u1ea3ng t\u1eeb 10 \u0111\u1ebfn 15 cho to\u00e0n b\u1ed9 04 th\u01b0\u1edbc \u0111o \u0111\u1ec3 tr\u00e1nh nguy c\u01a1 m\u1ea5t t\u1eadp trung v\u00e0o h\u1ec7 th\u1ed1ng chi\u1ebfn l\u01b0\u1ee3c c\u1ed1t l\u00f5i.<\/li>\n\n\n\n<li><strong>Chu\u1ea9n b\u1ecb s\u1eb5n b\u1ed9 c\u00e2u h\u1ecfi v\u1ec1 t\u1eebng y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau: <\/strong>B\u1ed9 c\u00e2u h\u1ecfi v\u1ec1 y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau c\u1ea7n nh\u1ea5n m\u1ea1nh v\u00e0o t\u00ecnh tr\u1ea1ng c\u1ee7a nh\u1eefng con s\u1ed1 c\u00f3 kh\u1ea3 n\u0103ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c.<\/li>\n\n\n\n<li><strong>T\u1ed5ng h\u1ee3p t\u00e0i li\u1ec7u c\u1ee7a m\u1ecdi y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau c\u00f9ng c\u00e2u h\u1ecfi k\u00e8m theo: <\/strong>B\u1ed9 t\u00e0i li\u1ec7u v\u1ec1 y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau c\u1ea7n \u0111\u01b0\u1ee3c g\u1eedi t\u1edbi nh\u00e2n vi\u00ean t\u1eeb 01 \u0111\u1ebfn 02 ng\u00e0y tr\u01b0\u1edbc khi di\u1ec5n ra cu\u1ed9c th\u1ea3o lu\u1eadn chung nh\u1eb1m t\u1ea1o \u0111i\u1ec1u ki\u1ec7n gi\u00fap nh\u00e2n vi\u00ean nghi\u00ean c\u1ee9u k\u1ef9 l\u01b0\u1ee1ng.<\/li>\n\n\n\n<li><strong>Ra quy\u1ebft \u0111\u1ecbnh trong cu\u1ed9c h\u1ecdp \u0111\u00e1nh gi\u00e1 chi\u1ebfn l\u01b0\u1ee3c: <\/strong>\u1ede giai \u0111o\u1ea1n n\u00e0y, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ghi l\u1ea1i m\u1ecdi quy\u1ebft \u0111\u1ecbnh \u0111\u00e3 \u0111\u01b0a ra v\u00e0 nghi\u00eam t\u00fac nh\u1eafc nh\u1edf c\u1ea5p d\u01b0\u1edbi v\u1ec1 vi\u1ec7c ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi t\u1eebng v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6.jpg\" alt=\"Ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho BSC ph\u00e1t huy hi\u1ec7u qu\u1ea3\" class=\"wp-image-10268\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-6-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho BSC ph\u00e1t huy hi\u1ec7u qu\u1ea3<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Buoc_02_%E2%80%93_Do_luong_va_danh_gia_muc_tieu_trong_mo_hinh_BSC\"><\/span><strong>B\u01b0\u1edbc 02 &#8211; \u0110o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u1ede b\u01b0\u1edbc \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC, nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 quy \u01b0\u1edbc m\u1ed9t h\u1ec7 th\u1ed1ng k\u00fd hi\u1ec7u ho\u1eb7c m\u00e0u s\u1eafc chung \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau. V\u00ed d\u1ee5:<\/p>\n\n\n\n<ul>\n<li><strong>M\u00e0u \u0111\u1ecf: <\/strong>Y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau c\u1ea7n b\u1ed5 sung t\u00e0i nguy\u00ean hay s\u1ef1 tr\u1ee3 gi\u00fap b\u00ean ngo\u00e0i \u0111\u1ec3 \u0111\u01b0a m\u1ecdi th\u1ee9 tr\u1edf l\u1ea1i \u0111\u00fang qu\u1ef9 \u0111\u1ea1o ban \u0111\u1ea7u.<\/li>\n\n\n\n<li><strong>M\u00e0u v\u00e0ng: <\/strong>Y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau g\u1ea7n nh\u01b0 \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng ho\u1eb7c \u0111ang g\u1eb7p m\u1ed9t v\u00e0i tr\u1edf ng\u1ea1i c\u00f3 th\u1ec3 t\u1ef1 x\u1eed l\u00fd.<\/li>\n\n\n\n<li><strong>M\u00e0u xanh l\u00e1 c\u00e2y: <\/strong>Y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau \u0111\u00e3 \u0111i \u0111\u00fang qu\u1ef9 \u0111\u1ea1o.<\/li>\n<\/ul>\n\n\n\n<p>Ngo\u00e0i ra, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd r\u1eb1ng qu\u00e1 tr\u00ecnh n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch kh\u00e1ch quan nh\u1ea5t c\u00f3 th\u1ec3 nh\u1eb1m h\u1ea1n ch\u1ebf t\u1ed1i \u0111a tr\u01b0\u1eddng h\u1ee3p g\u00e1n nh\u1ea7m m\u00e1c, d\u1eabn t\u1edbi s\u1eeda ch\u1eefa sai, h\u1ea1 th\u1ea5p m\u1ee5c ti\u00eau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o <a href=\"https:\/\/www.testcenter.vn\/blog\/hieu-suat-lam-viec-la-gi\/\"><strong>hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c<\/strong><\/a> ho\u1eb7c c\u1ed1 t\u00ecnh che gi\u1ea5u khuy\u1ebft \u0111i\u1ec3m c\u1ee7a b\u1ea3n th\u00e2n. Nh\u00e0 qu\u1ea3n l\u00fd h\u00e3y t\u1eadn d\u1ee5ng t\u1ed1i \u0111a nh\u1eefng con s\u1ed1 \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng minh b\u1ea1ch, th\u1eadm ch\u00ed th\u00e0nh l\u1eadp h\u1ed9i \u0111\u1ed3ng \u0111\u00e1nh gi\u00e1 khi c\u1ea7n thi\u1ebft.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7.jpg\" alt=\"Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau khi \u00e1p d\u1ee5ng BSC\" class=\"wp-image-10267\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-7-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee5c ti\u00eau khi \u00e1p d\u1ee5ng BSC<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Buoc_03_%E2%80%93_Gan_KPI_tuong_ung_voi_tung_muc_tieu_trong_mo_hinh_BSC\"><\/span><strong>B\u01b0\u1edbc 03 &#8211; G\u00e1n KPI t\u01b0\u01a1ng \u1ee9ng v\u1edbi t\u1eebng m\u1ee5c ti\u00eau trong m\u00f4 h\u00ecnh BSC<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>N\u1ebfu nh\u01b0 BSC l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 th\u00ec KPI ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd giao tr\u00e1ch nhi\u1ec7m cho c\u1ea5p d\u01b0\u1edbi v\u00e0 xem x\u00e9t vi\u1ec7c li\u1ec7u h\u1ecd \u0111\u00e3 th\u1ef1c hi\u1ec7n theo \u0111\u00fang chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec1 ra hay ch\u01b0a. \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi, b\u1ea1n c\u1ea7n bi\u1ebft c\u00e1ch \u00e1p d\u1ee5ng \u0111\u1ed3ng th\u1eddi c\u1ea3 02 c\u00f4ng c\u1ee5 n\u00e0y.<\/p>\n\n\n\n<p>V\u1edbi t\u1eebng y\u1ebfu t\u1ed1 m\u1ee5c ti\u00eau, h\u00e3y \u0111\u1eb7t ra c\u00e1c <a href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/\"><strong>ch\u1ec9 ti\u00eau KPI<\/strong><\/a> t\u01b0\u01a1ng \u1ee9ng. KPI c\u00e0ng s\u00e1t v\u1edbi t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf \u0111\u00e3 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 tr\u01b0\u1edbc \u0111\u00f3, hi\u1ec7u qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ebd c\u00e0ng r\u00f5 r\u1ec7t. D\u1ef1a v\u00e0o ch\u1ec9 s\u1ed1 n\u00e0y, doanh nghi\u1ec7p s\u1ebd x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kho\u1ea3ng c\u00e1ch gi\u1eefa hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c th\u1ef1c t\u1ebf c\u00f9ng m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ecbnh ra, t\u1eeb \u0111\u00f3 l\u00ean k\u1ebf ho\u1ea1ch c\u1ea3i thi\u1ec7n, \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Buoc_04_%E2%80%93_Ket_noi_cac_muc_tieu_voi_nhau\"><\/span><strong>B\u01b0\u1edbc 04 &#8211; K\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u1ec3 k\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau, doanh nghi\u1ec7p h\u00e3y s\u1eed d\u1ee5ng m\u0169i t\u00ean m\u1ed9t chi\u1ec1u nh\u1eb1m th\u1ec3 hi\u1ec7n m\u1ed1i quan h\u1ec7 gi\u1eefa t\u1eebng y\u1ebfu t\u1ed1. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng c\u00f3 th\u1ec3 linh ho\u1ea1t h\u01a1n b\u1eb1ng c\u00e1ch gom 02 m\u1ee5c ti\u00eau th\u00e0nh nguy\u00ean nh\u00e2n c\u1ee7a 01 m\u1ee5c ti\u00eau kh\u00e1c, 01 m\u1ee5c ti\u00eau d\u1eabn t\u1edbi 02 m\u1ee5c ti\u00eau kh\u00e1c v.vv.. sao cho kh\u00f4ng c\u00f3 m\u1ee5c ti\u00eau n\u00e0o ph\u1ea3i \u0111\u1ee9ng m\u1ed9t m\u00ecnh.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8.jpg\" alt=\"K\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau l\u00e0 b\u01b0\u1edbc cu\u1ed1i c\u00f9ng trong quy tr\u00ecnh tri\u1ec3n khai BSC\" class=\"wp-image-10266\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8-640x400.jpg 640w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8-768x480.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8-696x435.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2024\/03\/balanced-scorecard-la-gi-testcenter-8-672x420.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">K\u1ebft n\u1ed1i c\u00e1c m\u1ee5c ti\u00eau v\u1edbi nhau l\u00e0 b\u01b0\u1edbc cu\u1ed1i c\u00f9ng trong quy tr\u00ecnh tri\u1ec3n khai BSC<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tong_ket\"><\/span><strong>T\u1ed5ng k\u1ebft<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Nh\u00ecn chung, m\u00f4 h\u00ecnh BSC l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n tr\u1ecb c\u1ef1c k\u1ef3 m\u1ea1nh m\u1ebd, gi\u00fap doanh nghi\u1ec7p thu\u1eadn l\u1ee3i c\u1ea3i thi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 \u1edf hi\u1ec7n t\u1ea1i v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c \u0111\u00edch quan tr\u1ecdng, kh\u1ea3 thi h\u01a1n. Hy v\u1ecdng r\u1eb1ng th\u00f4ng qua b\u00e0i vi\u1ebft Testcenter.vn mang t\u1edbi ng\u00e0y h\u00f4m nay, b\u1ea1n \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c kh\u00e1i ni\u1ec7m <strong>Balanced Scorecard l\u00e0 g\u00ec <\/strong>c\u00f9ng quy tr\u00ecnh \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng hi\u1ec7u qu\u1ea3!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u1eafm r\u00f5 kh\u00e1i ni\u1ec7m Balanced Scorecard l\u00e0 g\u00ec s\u1ebd gi\u00fap doanh nghi\u1ec7p l\u01b0\u1eddng tr\u01b0\u1edbc \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng c\u00f9ng c\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau t\u01b0\u01a1ng lai. \u0110\u1ebfn v\u1edbi b\u00e0i vi\u1ebft thu\u1ed9c chuy\u00ean m\u1ee5c tin t\u1ee9c ng\u00e0y h\u00f4m nay, m\u1eddi b\u1ea1n h\u00e3y c\u00f9ng Testcenter.vn t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 m\u00f4 h\u00ecnh th\u1ebb [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8619,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[199],"tags":[1195],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Balanced Scorecard l\u00e0 g\u00ec? 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