{"id":4370,"date":"2021-06-30T16:49:19","date_gmt":"2021-06-30T16:49:19","guid":{"rendered":"https:\/\/www.testcenter.vn\/blog\/?p=4370"},"modified":"2021-06-30T16:53:03","modified_gmt":"2021-06-30T16:53:03","slug":"chi-tieu-kpi-la-gi","status":"publish","type":"post","link":"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/","title":{"rendered":"Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? OKR v\u00e0 KPI kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/laptops-593296_640.jpg\" alt=\"Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec 1\" class=\"wp-image-4371\" width=\"720\" height=\"480\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/laptops-593296_640.jpg 720w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/laptops-593296_640-600x400.jpg 600w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/laptops-593296_640-696x464.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/laptops-593296_640-630x420.jpg 630w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><figcaption>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? OKR v\u00e0 KPI kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?<\/figcaption><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec<\/strong> <\/a>v\u00e0 t\u1ea1i sao l\u1ea1i \u0111\u01b0\u1ee3c doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. OKR v\u00e0 KPI kh\u00e1c nhau \u1edf nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o? B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1 n\u00e0y!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_52 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69f4e2bd39a5a\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-69f4e2bd39a5a\"  type=\"checkbox\" id=\"item-69f4e2bd39a5a\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#Chi_tieu_KPI_la_gi\" title=\"Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? \">Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#Cac_loai_chi_tieu_KPI_ma_ban_can_biet\" title=\"C\u00e1c lo\u1ea1i ch\u1ec9 ti\u00eau KPI m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft \">C\u00e1c lo\u1ea1i ch\u1ec9 ti\u00eau KPI m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft <\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#KPI_kinh_doanh\" title=\"KPI kinh doanh\">KPI kinh doanh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#KPI_ban_hang\" title=\"KPI b\u00e1n h\u00e0ng\">KPI b\u00e1n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#KPI_tiep_thi\" title=\"KPI ti\u1ebfp th\u1ecb\">KPI ti\u1ebfp th\u1ecb<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#KPI_quan_ly_du_an\" title=\"KPI qu\u1ea3n l\u00fd d\u1ef1 \u00e1n\">KPI qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#Loi_ich_cua_chi_tieu_KPI_la_gi\" title=\"L\u1ee3i \u00edch c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?\">L\u1ee3i \u00edch c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#Chi_tieu_OKR_va_KPI_khac_nhau_nhu_the_nao\" title=\"Ch\u1ec9 ti\u00eau OKR v\u00e0 KPI kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?\">Ch\u1ec9 ti\u00eau OKR v\u00e0 KPI kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.testcenter.vn\/blog\/chi-tieu-kpi-la-gi\/#Ket_luan\" title=\"K\u1ebft lu\u1eadn\">K\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chi_tieu_KPI_la_gi\"><\/span><strong>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>C\u00f3 th\u1ec3 hi\u1ec3u, ch\u1ec9 ti\u00eau KPI (hay Key Performance Indicator) c\u00f3 ngh\u0129 l\u00e0 ch\u1ec9 s\u1ed1 d\u00f9ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n s\u1ef1. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111o l\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng ph\u00f2ng ban, t\u1eebng b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>M\u1ed7i ph\u00f2ng ban hay m\u1ed7i b\u1ed9 ph\u1eadn th\u00ec s\u1ebd \u0111\u1ec1u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng ch\u1ec9 ti\u00eau KPI kh\u00e1c nhau. N\u00f3i c\u00e1ch kh\u00e1c, KPI ch\u00ednh l\u00e0 m\u1ee5c ti\u00eau m\u00e0 nh\u00e2n s\u1ef1 c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u chung.<\/p>\n\n\n\n<p>H\u01a1n th\u1ebf, KPI ch\u00ednh l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 \u0111\u00e3i ng\u1ed9 cho t\u1eebng c\u00e1 nh\u00e2n, t\u1eadp th\u1ec3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u00f3 l\u1ee3i cho ph\u00eda doanh nghi\u1ec7p, m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/p>\n\n\n\n<p><strong><em>>> Xem ngay: <a href=\"https:\/\/www.testcenter.vn\/blog\/mau-danh-gia-kpi\/\" target=\"_blank\" rel=\"noreferrer noopener\">Top 9 m\u1eabu \u0111\u00e1nh gi\u00e1 KPI c\u1ee7a nh\u00e2n vi\u00ean d\u00e0nh ri\u00eang cho nh\u00e0 qu\u1ea3n l\u00fd<\/a><\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cac_loai_chi_tieu_KPI_ma_ban_can_biet\"><\/span><strong>C\u00e1c lo\u1ea1i ch\u1ec9 ti\u00eau KPI m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft<\/strong> <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng m\u1ee5c \u0111\u00edch v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c ch\u1ec9 ti\u00eau KPI kh\u00e1c nhau. X\u00e1c \u0111\u1ecbnh \u0111\u00fang lo\u1ea1i ch\u1ec9 ti\u00eau KPI l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a \u1ee9ng vi\u00ean sau n\u00e0y.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI_kinh_doanh\"><\/span><strong><em>KPI kinh doanh<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/person-731479_640.jpg\" alt=\"ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec 2\" class=\"wp-image-4372\" width=\"720\" height=\"480\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/person-731479_640.jpg 720w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/person-731479_640-600x400.jpg 600w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/person-731479_640-696x464.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/person-731479_640-630x420.jpg 630w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><figcaption>C\u00e1c lo\u1ea1i ch\u1ec9 ti\u00eau KPI m\u00e0 b\u1ea1n c\u1ea7n bi\u1ebft l\u00e0 g\u00ec?<\/figcaption><\/figure><\/div>\n\n\n\n<p>Ch\u1ec9 ti\u00eau KPI kinh doanh gi\u00fap \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c m\u1ee5c ti\u00eau kinh doanh c\u1ee7a t\u1ed5 ch\u1ee9c. B\u1eb1ng c\u00e1ch theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3, b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng ho\u1eb7c c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh sao cho ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 KPI kinh doanh nh\u01b0: T\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng v\u1ec1 doanh s\u1ed1, t\u1ef7 l\u1ec7 mua l\u1ea1i th\u1ecb ph\u1ea9n ho\u1eb7c l\u1ee3i nhu\u1eadn tr\u00ean v\u1ed1n c\u1ed5 ph\u1ea7n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI_ban_hang\"><\/span><strong><em>KPI b\u00e1n h\u00e0ng<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>B\u00ean c\u1ea1nh ch\u1ec9 ti\u00eau KPI kinh doanh th\u00ec KPI b\u00e1n h\u00e0ng l\u00e0 gi\u00e1 tr\u1ecb m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i th\u00f4ng qua \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng. Qua \u0111\u00f3, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 doanh s\u1ed1 \u0111\u1ebfn t\u1eeb vi\u1ec7c b\u00e1n h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng theo th\u00e1ng, theo qu\u00fd. \u0110\u00e2y \u0111\u01b0\u1ee3c coi l\u00e0 ch\u1ec9 s\u1ed1 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ec3 \u0111\u01b0a ra k\u1ebft lu\u1eadn ch\u00ednh x\u00e1c v\u1ec1 hi\u1ec7u qu\u1ea3 kinh doanh t\u1ed5ng th\u1ec3.<\/p>\n\n\n\n<p><strong><em>>> Xem ngay: <a href=\"https:\/\/www.testcenter.vn\/blog\/7-phuong-phap-danh-gia-nhan-su\/\" target=\"_blank\" rel=\"noreferrer noopener\">7 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1 \u2013 \u01afu \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m<\/a><\/em><\/strong><\/p>\n\n\n\n<p>Ch\u1ec9 ti\u00eau KPI b\u00e1n h\u00e0ng c\u1ee5 th\u1ec3 nh\u01b0: Doanh s\u1ed1 b\u00e1n h\u00e0ng theo th\u00e1ng, theo qu\u00fd, theo n\u0103m; t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1eeb kh\u00e1ch h\u00e0ng; t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng; chi ph\u00ed tr\u00ean m\u1ed7i kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI_tiep_thi\"><\/span><strong><em>KPI ti\u1ebfp th\u1ecb<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/idea-3085367_640.jpg\" alt=\"h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3\" class=\"wp-image-4373\" width=\"720\" height=\"480\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/idea-3085367_640.jpg 720w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/idea-3085367_640-600x400.jpg 600w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/idea-3085367_640-696x464.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/idea-3085367_640-630x420.jpg 630w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><figcaption>Hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?<\/figcaption><\/figure><\/div>\n\n\n\n<p>Hi\u1ec7n nay, \u0111\u1ed9i ng\u0169 ti\u1ebfp th\u1ecb l\u00e0 m\u1ed9t trong nh\u1eefng b\u1ed9 ph\u1eadn \u0111\u00f3ng vai tr\u00f2 kh\u00e1 quan tr\u1ecdng trong doanh nghi\u1ec7p. Do \u0111\u00f3, x\u00e2y d\u1ef1ng KPI ti\u1ebfp th\u1ecb l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 theo d\u00f5i kh\u1ea3 n\u0103ng hi\u1ec7u qu\u1ea3 tr\u00ean m\u1ed7i k\u00eanh ti\u1ebfp th\u1ecb kh\u00e1c nhau.<\/p>\n\n\n\n<p>B\u1edfi l\u1ebd, s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c bao nhi\u00eau, n\u00f3 ph\u1ee5 thu\u1ed9c kh\u00e1 nhi\u1ec1u v\u00e0o \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 n\u00e0y.<\/p>\n\n\n\n<p>Do \u0111\u00f3, m\u1ed9t s\u1ed1 ch\u1ec9 ti\u00eau KPI ti\u1ebfp th\u1ecb m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i l\u00e0 s\u1ed1 l\u01b0\u1ee3t truy c\u1eadp trang web, chi ph\u00ed cho m\u1ed7i l\u1ea7n mua h\u00e0ng, ch\u1ec9 s\u1ed1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i tr\u00ean c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb,&#8230;<\/p>\n\n\n\n<p><strong><em>>> Tham kh\u1ea3o: <a href=\"https:\/\/www.testcenter.vn\/blog\/danh-muc\/tai-lieu\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tr\u1ecdn b\u1ed9 t\u00e0i li\u1ec7u qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3 d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd<\/a><\/em><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI_quan_ly_du_an\"><\/span><strong><em>KPI qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi KPI qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, n\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 ph\u1ea7n tr\u0103m ho\u00e0n th\u00e0nh k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u1ec1 ra. Th\u00f4ng th\u01b0\u1eddng, sau m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, c\u00f4ng ty s\u1ebd d\u1ef1a v\u00e0o s\u1ed1 li\u1ec7u n\u00e0y \u0111\u1ec3 xem x\u00e9t v\u1ec1 m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n\n\n\n<p>V\u00ed d\u1ee5 v\u1ec1 ch\u1ec9 ti\u00eau KPI qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 gi\u00e1 tr\u1ecb theo k\u1ebf ho\u1ea1ch (PV), chi ph\u00ed th\u1ef1c t\u1ebf (AC), chi ph\u00ed ph\u00e1t sinh, chi ph\u00ed bi\u1ebfn \u0111\u1ed9ng, gi\u00e1 tr\u1ecb thu \u0111\u01b0\u1ee3c.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/shaking-hands-2499612_640.jpg\" alt=\"L\u1ee3i \u00edch c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?\" class=\"wp-image-4374\" width=\"720\" height=\"480\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/shaking-hands-2499612_640.jpg 720w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/shaking-hands-2499612_640-600x400.jpg 600w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/shaking-hands-2499612_640-696x464.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/shaking-hands-2499612_640-630x420.jpg 630w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><figcaption>L\u1ee3i \u00edch c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Loi_ich_cua_chi_tieu_KPI_la_gi\"><\/span><strong>L\u1ee3i \u00edch c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ch\u1ec9 ti\u00eau KPI th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 doanh nghi\u1ec7p. M\u1ed7i ph\u00f2ng ban th\u00ec s\u1ebd c\u00f3 m\u1ed9t b\u1ed9 ch\u1ec9 ti\u00eau KPI kh\u00e1c nhau. C\u00f3 th\u1ec3 th\u1ea5y, \u0111\u00e2y la m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu n\u1ebfu mu\u1ed1n \u0111\u1ecbnh h\u01b0\u1edbng th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<p>Do \u0111\u00f3, ch\u1ec9 ti\u00eau KPI \u0111\u00f3ng g\u00f3p cho t\u1ed5 ch\u1ee9c m\u1ed9t s\u1ed1 l\u1ee3i \u00edch n\u1ed5i b\u1eadt nh\u01b0 sau:<\/p>\n\n\n\n<p><strong><em>>> C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m: <a href=\"https:\/\/www.testcenter.vn\/blog\/4-cach-danh-gia-ung-vien-hieu-qua-phu-hop-cho-moi-doanh-nghiep\/\" target=\"_blank\" rel=\"noreferrer noopener\">4 c\u00e1ch \u0111\u00e1nh gi\u00e1 \u1ee9ng vi\u00ean hi\u1ec7u qu\u1ea3 ph\u00f9 h\u1ee3p cho m\u1ecdi doanh nghi\u1ec7p<\/a><\/em><\/strong><\/p>\n\n\n\n<ul><li>L\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf so v\u1edbi k\u1ebf ho\u1ea1ch c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c hay t\u1ed5ng th\u1ec3 doanh nghi\u1ec7p.<\/li><li>\u0110\u00e2y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng, ph\u1ea1t h\u1ee3p l\u00fd \u0111\u1ed1i v\u1edbi t\u1eebng c\u00e1 nh\u00e2n v\u00e0 \u0111\u1ed9i nh\u00f3m<\/li><li>KPI l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap nh\u00e2n vi\u00ean nh\u00ecn r\u00f5 ngh\u0129a v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi hi\u1ec7u qu\u1ea3 chung.<\/li><li>Ch\u1ec9 ti\u00eau KPI c\u00f2n g\u00f3p ph\u1ea7n \u0111\u1ecbnh h\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p trong t\u1eebng c\u00e1 nh\u00e2n.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chi_tieu_OKR_va_KPI_khac_nhau_nhu_the_nao\"><\/span><strong>Ch\u1ec9 ti\u00eau OKR v\u00e0 KPI kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/devops-3148408_640.jpg\" alt=\"h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3\" class=\"wp-image-4375\" width=\"720\" height=\"480\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/devops-3148408_640.jpg 720w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/devops-3148408_640-600x400.jpg 600w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/devops-3148408_640-696x464.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/06\/devops-3148408_640-630x420.jpg 630w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><figcaption>Y\u1ebfu t\u1ed1 c\u1ea7n c\u00f3 c\u1ee7a ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec?<\/figcaption><\/figure><\/div>\n\n\n\n<p>OKR l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Objective &amp; Key Result, ngh\u0129a l\u00e0 k\u1ebft qu\u1ea3 v\u00e0 m\u1ee5c ti\u00eau then ch\u1ed1t. \u0110\u00e2y l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1ef1a r\u00ean m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. H\u01a1n th\u1ec3, m\u1ee5c ti\u00eau n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng b\u1eb1ng k\u1ebft qu\u1ea3 then ch\u1ed1t nh\u1ea5t.<\/p>\n\n\n\n<p><strong><em>>> B\u1ea1n c\u00f3 th\u1ec3 quan t\u00e2m: <a href=\"https:\/\/www.testcenter.vn\/blog\/3-diem-khac-nhau-giua-okr-va-kpi\/\" target=\"_blank\" rel=\"noreferrer noopener\">3 \u0111i\u1ec3m kh\u00e1c nhau gi\u1eefa OKR v\u00e0 KPI m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n bi\u1ebft<\/a><\/em><\/strong><\/p>\n\n\n\n<p>S\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a OKR v\u00e0 KPI \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n \u1edf tr\u1ecdng t\u00e2m c\u1ee7a m\u1ed7i ph\u01b0\u01a1ng th\u1ee9c. Trong khi OKR t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau tr\u01b0\u1edbc khi \u0111\u1ec1 ra k\u1ebft qu\u1ea3, th\u00ec KPI l\u1ea1i h\u01b0\u1edbng \u0111\u1ebfn k\u1ebft qu\u1ea3 tr\u01b0\u1edbc.<\/p>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, OKR l\u00e0 \u0111\u00edch \u0111\u1ebfn c\u1ee7a m\u1ed9t m\u1ee5c ti\u00eau. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 \u0111\u00f3 th\u00ec b\u1ea1n c\u1ea7n theo s\u00e1t KPI \u0111\u00e3 \u0111\u1ec1 ra. N\u00f3i c\u00e1ch kh\u00e1c, KPI ch\u00ednh l\u00e0 ph\u1ee5c v\u1ee5 cho OKR. V\u00ed d\u1ee5 nh\u01b0 m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty l\u00e0 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a v\u1eefng m\u1ea1nh, \u0111\u00e2y ch\u00ednh l\u00e0 OKR. C\u00f2n c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c cho m\u1ee5c ti\u00eau \u0111\u00f3 nh\u01b0 d\u1ecdn d\u1eb9p v\u0103n ph\u00f2ng, gi\u1eef g\u00ecn v\u1ec7 sinh 5 bu\u1ed5i\/tu\u1ea7n ch\u00ednh l\u00e0 KPI.<\/p>\n\n\n\n<p>C\u00f3 th\u1ec3 n\u00f3i, KPI l\u00e0 c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y, l\u00e0 ch\u1ec9 ti\u00eau b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh. Nh\u01b0ng OKR th\u00ec kh\u00f4ng nh\u01b0 v\u1eady. KPI th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o c\u00f4ng ty \u0111ang \u1ed5n \u0111\u1ecbnh v\u00e0 \u0111\u00f3 l\u00e0 s\u1ed1 li\u1ec7u \u0111\u1ec3 minh ch\u1ee9ng cho hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean. C\u00f2n v\u1edbi OKR, n\u00f3 gi\u00fap t\u1ed5 ch\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u1ee9 t\u1ef1 \u01b0u ti\u00ean trong c\u00f4ng vi\u1ec7c v\u00e0 l\u00e0 &#8220;kim ch\u1ec9 nam&#8221; \u0111\u1ec3 t\u1eadp th\u1ec3 \u0111i theo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><strong>K\u1ebft lu\u1eadn<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ch\u1ec9 ti\u00eau KPI l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 ti\u00eau quan tr\u1ecdng v\u00e0 ph\u1ed5 bi\u1ebfn trong nhi\u1ec1u m\u00f4 h\u00ecnh doanh nghi\u1ec7p hi\u1ec7n nay. \u00c1p d\u1ee5ng KPI m\u1ed9t c\u00e1ch \u0111\u00fang \u0111\u1eafn s\u1ebd gi\u00fap t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n h\u01a1n n\u1eefa trong t\u01b0\u01a1ng lai sau n\u00e0y.<\/p>\n\n\n\n<p id=\"block-a442a6d0-e5e0-416d-b198-f549d72089aa\"><strong>Testcenter.vn &#8211; N\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 cung c\u1ea5p gi\u1ea3i ph\u00e1p test online d\u00e0nh ri\u00eang cho doanh nghi\u1ec7p Vi\u1ec7t Nam. T\u1ef1 h\u00e0o \u0111\u1ed3ng h\u00e0nh c\u00f9ng +100 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u nh\u01b0 HONDA, \u0110\u1ea1i h\u1ecdc FPT, TopCV, Ng\u00e2n h\u00e0ng TMCP H\u00e0ng H\u1ea3i Vi\u1ec7t Nam (MSB)&#8230;<\/strong><\/p>\n\n\n\n<p id=\"block-5609e8a3-5ccb-4827-a2b7-10a3d36abd86\"><strong>N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn gi\u1ea3i ph\u00e1p gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 gi\u00fap t\u1ed1i \u01b0u chi ph\u00ed l\u00ean t\u1edbi 30%. Vui l\u00f2ng <a rel=\"noreferrer noopener\" href=\"https:\/\/www.testcenter.vn\/?utm_source=blog&amp;utm_medium=trac-nghiem-tinh-cach-mbti&amp;utm_campaign=chuyen-doi\" target=\"_blank\">\u0111\u0103ng k\u00fd ngay t\u1ea1i \u0111\u00e2y<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1ec1 N\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 TestCenter.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\" id=\"block-16665fe8-3546-4ef3-81be-bb0f33abaaf9\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002.jpg\" alt=\"h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1\" width=\"700\"\/><\/a><\/figure>\n\n\n\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec v\u00e0 t\u1ea1i sao l\u1ea1i \u0111\u01b0\u1ee3c doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. OKR v\u00e0 KPI kh\u00e1c nhau \u1edf nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o? B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1 n\u00e0y! Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? C\u00f3 th\u1ec3 hi\u1ec3u, ch\u1ec9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4376,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[200],"tags":[488,489,394,486],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? 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