{"id":3807,"date":"2021-06-10T06:26:57","date_gmt":"2021-06-10T06:26:57","guid":{"rendered":"https:\/\/www.testcenter.vn\/blog\/?p=3807"},"modified":"2021-06-20T01:50:28","modified_gmt":"2021-06-20T01:50:28","slug":"5-ky-nang-giao-tiep-trong-cong-viec","status":"publish","type":"post","link":"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/","title":{"rendered":"5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n bi\u1ebft"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/lh3.googleusercontent.com\/KtQ-QIP-C96ekwTnUbtQfyKJfNFeq9hJkXn5lejWMmt9cAmUm3e3CA96orF7t1XO5uzG31h7pvxjjRrpGnMT_fGiSzONzANoVU0XFfJut7yeHLjtIejpMhb5k9BsW6N7whJbgR-z\" alt=\"5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c \" width=\"720\" height=\"480\"\/><\/a><figcaption>5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n bi\u1ebft<\/figcaption><\/figure><\/div>\n\n\n\n<p><em><a href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c<\/strong> <\/a>\u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed7i ch\u00fang ta, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd. B\u1edfi l\u1ebd \u0111\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i giao ti\u1ebfp v\u1edbi r\u1ea5t nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng nh\u01b0: nh\u00e2n vi\u00ean, \u1ee9ng vi\u00ean, c\u1ea5p d\u01b0\u1edbi, kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c,&#8230; Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng TestCenter.vn t\u00ecm hi\u1ec3u 5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n bi\u1ebft.<\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_52 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69f559535b371\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-69f559535b371\"  type=\"checkbox\" id=\"item-69f559535b371\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Ky_nang_giao_tiep_trong_cong_viec_la_gi\" title=\"K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?\">K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Vai_tro_cua_ky_nang_giao_tiep_trong_cong_viec_la_gi\" title=\"Vai tr\u00f2 c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?\">Vai tr\u00f2 c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Thuc_day_hieu_suat_cong_viec_cua_doi_nhom\" title=\"Th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i nh\u00f3m\">Th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i nh\u00f3m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Gan_ket_tinh_than_cua_cap_tren_va_cap_duoi\" title=\"G\u1eafn k\u1ebft tinh th\u1ea7n c\u1ee7a c\u1ea5p tr\u00ean v\u00e0 c\u1ea5p d\u01b0\u1edbi\">G\u1eafn k\u1ebft tinh th\u1ea7n c\u1ee7a c\u1ea5p tr\u00ean v\u00e0 c\u1ea5p d\u01b0\u1edbi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#5_ky_nang_giao_tiep_trong_cong_viec_danh_cho_nha_quan_ly\" title=\"5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd\">5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Lang_nghe_tich_cuc\" title=\"L\u1eafng nghe t\u00edch c\u1ef1c\">L\u1eafng nghe t\u00edch c\u1ef1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Linh_hoat_trong_phong_cach_va_phuong_tien_giao_tiep\" title=\"Linh ho\u1ea1t trong phong c\u00e1ch v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp\">Linh ho\u1ea1t trong phong c\u00e1ch v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Luu_y_den_cach_dien_dat_qua_cac_kenh_giao_tiep\" title=\"L\u01b0u \u00fd \u0111\u1ebfn c\u00e1ch di\u1ec5n \u0111\u1ea1t qua c\u00e1c k\u00eanh giao ti\u1ebfp\">L\u01b0u \u00fd \u0111\u1ebfn c\u00e1ch di\u1ec5n \u0111\u1ea1t qua c\u00e1c k\u00eanh giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Giao_tiep_voi_thai_do_than_mat\" title=\"Giao ti\u1ebfp v\u1edbi th\u00e1i \u0111\u1ed9 th\u00e2n m\u1eadt\">Giao ti\u1ebfp v\u1edbi th\u00e1i \u0111\u1ed9 th\u00e2n m\u1eadt<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Loi_phe_binh_mang_tinh_xay_dung\" title=\"L\u1eddi ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng\">L\u1eddi ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.testcenter.vn\/blog\/5-ky-nang-giao-tiep-trong-cong-viec\/#Ket_luan\" title=\"K\u1ebft lu\u1eadn\">K\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ky_nang_giao_tiep_trong_cong_viec_la_gi\"><\/span><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>C\u00f3 th\u1ec3 hi\u1ec3u, k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n ng\u00f4n ng\u1eef n\u00f3i ho\u1eb7c ng\u00f4n ng\u1eef h\u00ecnh th\u1ec3 \u0111\u1ec3 di\u1ec5n \u0111\u1ea1t suy ngh\u0129 m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, nh\u1eb1m thuy\u1ebft ph\u1ee5c \u0111\u1ed1i ph\u01b0\u01a1ng trong cu\u1ed9c \u0111\u1ed1i tho\u1ea1i. \u0110\u1ed3ng th\u1eddi, th\u00fac \u0111\u1ea9y \u0111\u01b0\u1ee3c giao ti\u1ebfp hai chi\u1ec1u, khi\u1ebfn cu\u1ed9c n\u00f3i chuy\u1ec7n tr\u1edf \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t cho c\u1ea3 \u0111\u00f4i b\u00ean.<\/p>\n\n\n\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m c\u1ef1c k\u1ef3 quan tr\u1ecdng. \u0110\u00f3 l\u00e0 nh\u1eefng quy t\u1eafc, ngh\u1ec7 thu\u1eadt \u1ee9ng x\u1eed \u0111\u01b0\u1ee3c \u0111\u00fac r\u00fat qua kinh nghi\u1ec7m th\u1ef1c t\u1ebf, gi\u00fap m\u1ecdi ng\u01b0\u1eddi giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n. <\/p>\n\n\n\n<p>H\u01a1n th\u1ebf, k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1eaft x\u00edch quan tr\u1ecdng gi\u00fap th\u00fac \u0111\u1ea9y k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m &#8211; k\u1ef9 n\u0103ng m\u00e0 h\u1ea7u h\u1ebft c\u00e1c ng\u00e0nh ngh\u1ec1 m\u00e0 m\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u c\u1ea7n. Trong \u0111\u00f3, c\u00e1c h\u00ecnh th\u1ee9c giao ti\u1ebfp l\u00e0 giao ti\u1ebfp face &#8211; to &#8211; face (m\u1eb7t \u0111\u1ed1i m\u1eb7t), giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. C\u00e1c c\u00f4ng vi\u1ec7c s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng giao ti\u1ebfp nhi\u1ec1u c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0 phi\u00ean d\u1ecbch, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean telesales,&#8230;&nbsp;<\/p>\n\n\n\n<p><strong><em>&gt;&gt; Xem th\u00eam: <a href=\"https:\/\/www.testcenter.vn\/blog\/7-phuong-phap-danh-gia-nhan-su\/\" target=\"_blank\" rel=\"noreferrer noopener\">7 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1 \u2013 \u01afu \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m<\/a><\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vai_tro_cua_ky_nang_giao_tiep_trong_cong_viec_la_gi\"><\/span><strong>Vai tr\u00f2 c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>N\u00f3i \u0111\u1ebfn vai tr\u00f2, k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd. N\u00f3 \u0111\u00f3ng vai tr\u00f2 h\u1ebft s\u1ee9c quan tr\u1ecdng, th\u1ec3 hi\u1ec7n \u1edf c\u00e1c kh\u00eda c\u1ea1nh sau:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Thuc_day_hieu_suat_cong_viec_cua_doi_nhom\"><\/span><strong><em>Th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i nh\u00f3m<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Trong m\u00f4i tr\u01b0\u1eddng v\u0103n h\u00f3a c\u00f4ng s\u1edf, giao ti\u1ebfp l\u00e0 k\u1ef9 n\u0103ng kh\u00f4ng th\u1ec3 thi\u1ebfu. Khi c\u00f3 m\u1ed9t k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, s\u1ef1 giao ti\u1ebfp gi\u1eefa b\u1ea1n v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, \u0111\u1ed1i t\u00e1c hay c\u1ea5p tr\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c di\u1ec5n ra su\u00f4n s\u1ebb. T\u1eeb \u0111\u00f3, c\u00f4ng vi\u1ec7c c\u0169ng s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/lh5.googleusercontent.com\/9tSvhnZR5ARC6tGN9wXrax2I_I5bkDBDhNmbc5e8vo9ehVwGJ7grKr6RCpUFWKx6b40C1TJXOSnfaEWQAwvDQHfuWozc9_7DIsqwPaw-bm-tngfwLruGU3ckgfBG0pwlMkiJsORt\" alt=\"h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1\" width=\"720\" height=\"480\"\/><\/a><figcaption><em>Vai tr\u00f2 c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p>Ng\u01b0\u1ee3c l\u1ea1i, khi kh\u00f4ng c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp kh\u00e9o l\u00e9o, nh\u1eefng th\u00f4ng tin m\u00e0 b\u1ea1n mu\u1ed1n truy\u1ec1n t\u1ea3i \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 kh\u00f4ng r\u00f5 r\u00e0ng ho\u1eb7c r\u1ea5t d\u1ec5 b\u1ecb hi\u1ec3u sai. D\u1eabn t\u1edbi hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c kh\u00f4ng \u0111\u01b0\u1ee3c nh\u01b0 \u00fd mu\u1ed1n.<\/p>\n\n\n\n<p>C\u00f3 th\u1ec3 n\u00f3i, k\u1ef9 n\u0103ng giao ti\u1ebfp c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean m\u1ed9t \u0111\u1ed9i ng\u0169 \u0111\u1ed9i nh\u00f3m v\u1eefng m\u1ea1nh. Khi c\u00e1c th\u00e0nh vi\u00ean c\u00f3 \u0111\u01b0\u1ee3c k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, h\u1ecd s\u1ebd tr\u1edf n\u00ean n\u0103ng \u0111\u1ed9ng h\u01a1n, d\u00e1m \u0111\u01b0a ra \u00fd ki\u1ebfn c\u1ee7a b\u1ea3n th\u00e2n, \u0111\u1ec3 c\u00f9ng xem x\u00e9t, th\u1ea3o lu\u1eadn v\u1ec1 c\u00f4ng vi\u1ec7c chung. T\u1eeb \u0111\u00f3, c\u00f9ng nhau \u0111\u01b0a ra gi\u1ea3i ph\u00e1p h\u1eefu hi\u1ec7u c\u0169ng nh\u01b0 mang \u0111\u1ebfn l\u1ee3i \u00edch t\u1ed1t nh\u1ea5t cho c\u00f4ng ty, doanh nghi\u1ec7p. Khi c\u00f3 nhi\u1ec1u \u0111\u1ed9i nh\u00f3m m\u1ea1nh, doanh nghi\u1ec7p ch\u1eafc ch\u1eafn s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh t\u1ef1u l\u1edbn v\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd h\u01a1n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gan_ket_tinh_than_cua_cap_tren_va_cap_duoi\"><\/span><strong><em>G\u1eafn k\u1ebft tinh th\u1ea7n c\u1ee7a c\u1ea5p tr\u00ean v\u00e0 c\u1ea5p d\u01b0\u1edbi<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ngo\u00e0i k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, th\u00ec m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n trang b\u1ecb cho m\u00ecnh k\u1ef9 n\u0103ng giao ti\u1ebfp. Khi c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u1ee7ng h\u1ed9, h\u1ee3p t\u00e1c c\u1ee7a nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3, ph\u00e1t huy k\u1ef9 n\u0103ng giao vi\u1ec7c v\u00e0 h\u01b0\u1edbng d\u1eabn h\u1ecd th\u1ef1c hi\u1ec7n nh\u1eb1m t\u0103ng hi\u1ec7u qu\u1ea3 chung c\u1ee7a d\u1ef1 \u00e1n, k\u1ebf ho\u1ea1ch. <\/p>\n\n\n\n<p><strong><em>&gt;&gt; Xem th\u00eam: <a href=\"https:\/\/www.testcenter.vn\/blog\/danh-muc\/tai-lieu\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u1ea9m nang gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd d\u00e0nh cho doanh nghi\u1ec7p<\/a><\/em><\/strong><\/p>\n\n\n\n<p>Ch\u00ednh v\u00ec v\u1eady, k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd g\u1eafn k\u1ebft v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi. \u0110\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 nh\u00e2n vi\u00ean c\u00f4ng ty m\u00e0 c\u00f2n v\u1edbi nhi\u1ec1u ph\u00f2ng ban v\u00e0 \u0111\u1ed1i t\u00e1c kh\u00e1c trong c\u00f4ng vi\u1ec7c. T\u1eeb \u0111\u00f3, nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd t\u1ea1o ra s\u1ef1 g\u1ea7n g\u0169i v\u00e0 th\u00e2n thi\u1ebft h\u01a1n trong c\u00e1c m\u1ed1i quan h\u1ec7, gi\u00fap t\u0103ng t\u00ednh hi\u1ec7u qu\u1ea3 cho c\u00f4ng vi\u1ec7c.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_ky_nang_giao_tiep_trong_cong_viec_danh_cho_nha_quan_ly\"><\/span><strong>5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0110\u1ec3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd giao ti\u1ebfp gi\u1ecfi, b\u1ea1n c\u1ea7n ph\u1ea3i n\u1eafm v\u1eefng 5 k\u1ef9 n\u0103ng quan tr\u1ecdng sau \u0111\u00e2y:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lang_nghe_tich_cuc\"><\/span><strong><em>L\u1eafng nghe t\u00edch c\u1ef1c<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u00e2y ch\u00ednh l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp quan tr\u1ecdng \u0111\u1ea7u ti\u00ean gi\u00fap b\u1ea1n l\u1ea5y \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh v\u00e0 thi\u1ec7n c\u1ea3m t\u1eeb ng\u01b0\u1eddi kh\u00e1c. Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf, h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u ch\u01b0a h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch l\u1eafng nghe hi\u1ec7u qu\u1ea3. Ch\u00fang ta c\u00f3 xu h\u01b0\u1edbng ng\u1eaft l\u1eddi ng\u01b0\u1eddi kh\u00e1c. <\/p>\n\n\n\n<p>Thay v\u00ec nghe v\u00e0 ngh\u0129 xem \u0111\u1ed1i ph\u01b0\u01a1ng \u0111ang n\u00f3i g\u00ec, ch\u00fang ta th\u01b0\u1eddng m\u1eb7c \u0111\u1ecbnh r\u1eb1ng \u0111\u00e3 bi\u1ebft h\u1ebft nh\u1eefng g\u00ec \u0111\u1ed1i ph\u01b0\u01a1ng \u0111ang \u0111\u1ecbnh n\u00f3i. Nh\u01b0ng s\u1ef1 th\u1eadt l\u00e0 s\u1ebd r\u1ea5t kh\u00f3 \u0111\u1ec3 hi\u1ec3u nh\u1eefng g\u00ec ng\u01b0\u1eddi kh\u00e1c c\u1ea7n ho\u1eb7c mu\u1ed1n n\u1ebfu ch\u00fang ta kh\u00f4ng d\u00e0nh \u0111\u1ee7 s\u1ef1 ki\u00ean nh\u1eabn v\u00e0 ch\u00fa t\u00e2m v\u00e0o \u0111\u1ed1i ph\u01b0\u01a1ng khi giao ti\u1ebfp.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/lh5.googleusercontent.com\/dvXFiDEm7aJE3SV6fdmTVvzPiiCl2eZlIwUqvQRJeNCgcs1aUwUNbHJ0c64x4O27f1R8wSIZ_X_qIusWoD0EjbeMVC0zETEZDlHBJAfggFh9IDY2EgTAtknso8ngSNwEIc3WK4Vn\" alt=\"5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd\" width=\"720\" height=\"480\"\/><\/a><figcaption>5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Linh_hoat_trong_phong_cach_va_phuong_tien_giao_tiep\"><\/span><strong><em>Linh ho\u1ea1t trong phong c\u00e1ch v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>M\u1ed7i ng\u01b0\u1eddi c\u00f3 m\u1ed9t t\u00ednh c\u00e1ch kh\u00e1c nhau, do \u0111\u00f3 phong c\u00e1ch giao ti\u1ebfp c\u1ee7a m\u1ed7i ng\u01b0\u1eddi c\u0169ng r\u1ea5t kh\u00e1c nhau. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi th\u00edch g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi kh\u00e1c th\u00edch trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i, c\u0169ng c\u00f3 r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi ch\u1ec9 mu\u1ed1n d\u00f9ng Email, nh\u1eafn tin, giao ti\u1ebfp qua m\u1ea1ng x\u00e3 h\u1ed9i,\u2026 <\/p>\n\n\n\n<p>V\u00ec v\u1eady, v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau b\u1ea1n c\u1ea7n ch\u1ecdn l\u1ef1a phong c\u00e1ch v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp sao cho th\u1eadt linh ho\u1ea1t. N\u1ebfu mu\u1ed1n th\u1ef1c hi\u1ec7n giao ti\u1ebfp hi\u1ec7u qu\u1ea3, b\u1ea1n h\u00e3y c\u1ed1 g\u1eafng li\u00ean h\u1ec7 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n li\u00ean l\u1ea1c m\u00e0 \u0111\u1ed1i ph\u01b0\u01a1ng c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa nh\u1ea5t.<\/p>\n\n\n\n<p><strong><em>&gt;&gt; Tham kh\u1ea3o th\u00eam:<a href=\"https:\/\/www.testcenter.vn\/blog\/phong-cach-lanh-dao-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o l\u00e0 g\u00ec? B\u1ea1n \u1edf \u0111\u00e2u trong 4 phong c\u00e1ch n\u00e0y?<\/a><\/em><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Luu_y_den_cach_dien_dat_qua_cac_kenh_giao_tiep\"><\/span><strong><em>L\u01b0u \u00fd \u0111\u1ebfn c\u00e1ch di\u1ec5n \u0111\u1ea1t qua c\u00e1c k\u00eanh giao ti\u1ebfp<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ng\u00e0y nay, vi\u1ec7c giao ti\u1ebfp qua c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i l\u00e0 r\u1ea5t ph\u1ed5 bi\u1ebfn. Kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn r\u1eb1ng, k\u00eanh giao ti\u1ebfp n\u00e0y \u0111em l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch. Nh\u01b0ng r\u00f5 r\u00e0ng n\u00f3 c\u0169ng \u1ea9n ch\u1ee9a nhi\u1ec1u r\u1eafc r\u1ed1i. <\/p>\n\n\n\n<p>Khi giao ti\u1ebfp qua m\u1ea1ng x\u00e3 h\u1ed9i, ngh\u0129a l\u00e0 ch\u00fang ta \u0111ang giao ti\u1ebfp m\u1ed9t c\u00e1ch gi\u00e1n ti\u1ebfp. V\u00ec gi\u00e1n ti\u1ebfp n\u00ean ch\u00fang ta kh\u00f4ng nh\u00ecn th\u1ea5y m\u1eb7t nhau \u0111\u1ec3 bi\u1ebft ng\u1eef \u0111i\u1ec7u trong gi\u1ecdng n\u00f3i. Do v\u1eady, h\u00e3y c\u1ea9n th\u1eadn v\u1edbi nh\u1eefng l\u1eddi b\u00f4ng \u0111\u00f9a c\u1ee7a b\u1ea1n. V\u00ec n\u00f3 c\u00f3 th\u1ec3 g\u00e2y ra hi\u1ec3u l\u1ea7m ho\u1eb7c nh\u1eefng ph\u1ea3n \u1ee9ng kh\u00f4ng mong mu\u1ed1n t\u1eeb \u0111\u1ed1i ph\u01b0\u01a1ng trong cu\u1ed9c h\u1ed9i tho\u1ea1i.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Giao_tiep_voi_thai_do_than_mat\"><\/span><strong><em>Giao ti\u1ebfp v\u1edbi th\u00e1i \u0111\u1ed9 th\u00e2n m\u1eadt<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.facebook.com\/testcentervn\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/lh4.googleusercontent.com\/6H01JxTYX5GICXFhQHCUx7o5phexfsrLwiys1XTQqcsa0lhun0O2f08hikJS5oWzKjjZmRjYPix5A9vsPYytYpha9bpTkY1nNHUGHflJ-YACUjsuFG05Hg43ugg3fgYWEY1v90Zh\" alt=\"K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec\" width=\"720\" height=\"480\"\/><\/a><figcaption><em>K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p>Giao ti\u1ebfp v\u1edbi th\u00e1i \u0111\u1ed9 th\u00e2n m\u1eadt, ni\u1ec1m n\u1edf v\u1edbi nh\u00e2n vi\u00ean, \u1ee9ng vi\u00ean, \u0111\u1ed3ng nghi\u1ec7p c\u00f3 th\u1ec3 khi\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n su\u00f4n s\u1ebb, d\u1ec5 d\u00e0ng h\u01a1n. Kh\u00f4ng n\u00ean qu\u00e1 c\u1ee9ng nh\u1eafc, nh\u01b0ng c\u0169ng \u0111\u1eebng qu\u00e1 su\u1ed3ng s\u00e3, tho\u1ea3i m\u00e1i th\u00e1i qu\u00e1. H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng l\u1eddi l\u1ebd c\u1ee7a b\u1ea1n trong email, c\u00e1c cu\u1ed9c h\u1ecdp hay cu\u1ed9c g\u1ecdi \u0111\u1ec1u mang t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e2n m\u1eadt v\u1eeba \u0111\u1ee7.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Loi_phe_binh_mang_tinh_xay_dung\"><\/span><strong><em>L\u1eddi ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u1ede v\u1ecb tr\u00ed qu\u1ea3n l\u00fd, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u01b0a ra nh\u1eefng l\u1eddi g\u00f3p \u00fd, nh\u1eefng ph\u00ea b\u00ecnh \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean t\u1ed1t h\u01a1n. Tuy nhi\u00ean, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng, nh\u1eefng l\u1eddi g\u00f3p \u00fd c\u1ee7a b\u1ea1n mang t\u00ednh x\u00e2y d\u1ef1ng, kh\u00f4ng b\u1ecb chi ph\u1ed1i b\u1edfi c\u1ea3m x\u00fac. L\u00e0m sao \u0111\u00f3 \u0111\u1ec3 ng\u01b0\u1eddi m\u00e0 b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n c\u00f9ng hi\u1ec3u \u0111\u00fang v\u00e0 \u0111\u1ee7 v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u0111ang di\u1ec5n \u0111\u1ea1t. <\/p>\n\n\n\n<p><strong><em>&gt;&gt; C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m: <a href=\"https:\/\/www.testcenter.vn\/blog\/bi-kip-bo-tri-nhan-su-hieu-qua\/\" target=\"_blank\" rel=\"noreferrer noopener\">B\u1ecf t\u00fai \u201cb\u00ed k\u00edp\u201d b\u1ed1 tr\u00ed nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3 d\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd<\/a><\/em><\/strong><\/p>\n\n\n\n<p>N\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n l\u00e0m t\u1ed1t, h\u00e3y d\u00e0nh t\u1eb7ng m\u1ecdi ng\u01b0\u1eddi nh\u1eefng l\u1eddi khen v\u00e0 t\u00ecm c\u00e1ch gi\u00fap h\u1ecd l\u00e0m t\u1ed1t h\u01a1n n\u1eefa b\u1eb1ng nh\u1eefng l\u1eddi ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng. B\u1ea1n c\u1ea7n ph\u1ea3i h\u1ebft s\u1ee9c c\u1ea9n tr\u1ecdng trong l\u1eddi n\u00f3i v\u00e0 gi\u1ecdng \u0111i\u1ec7u khi \u0111\u01b0a ra nh\u1eefng l\u1eddi ph\u00ea b\u00ecnh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><strong>K\u1ebft lu\u1eadn<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 v\u1edbi b\u1ea5t k\u1ef3 ai. Vi\u1ec7c trau d\u1ed3i k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 h\u1ebft s\u1ee9c c\u1ea7n thi\u1ebft. N\u00f3 gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n c\u00f4ng vi\u1ec7c, nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 y\u00eau m\u1ebfn c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u00e0 ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p b\u1ea3n th\u00e2n nhanh h\u01a1n. Hy v\u1ecdng b\u1ea1n \u0111\u00e3 c\u00f3 th\u00eam nh\u1eefng \u0111i\u1ec1u b\u1ed5 \u00edch qua b\u00e0i vi\u1ebft. <\/p>\n\n\n\n<p><strong>Testcenter.vn &#8211; N\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 cung c\u1ea5p gi\u1ea3i ph\u00e1p test online d\u00e0nh ri\u00eang cho doanh nghi\u1ec7p Vi\u1ec7t Nam. T\u1ef1 h\u00e0o \u0111\u1ed3ng h\u00e0nh c\u00f9ng +100 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u nh\u01b0 HONDA, \u0110\u1ea1i h\u1ecdc FPT, TopCV, Ng\u00e2n h\u00e0ng TMCP H\u00e0ng H\u1ea3i Vi\u1ec7t Nam (MSB)&#8230;<\/strong><\/p>\n\n\n\n<p><strong>N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn gi\u1ea3i ph\u00e1p gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 gi\u00fap t\u1ed1i \u01b0u chi ph\u00ed l\u00ean t\u1edbi 30%. Vui l\u00f2ng <a href=\"https:\/\/www.testcenter.vn\/?utm_source=blog&amp;utm_medium=trac-nghiem-tinh-cach-mbti&amp;utm_campaign=chuyen-doi\" target=\"_blank\" rel=\"noreferrer noopener\">\u0111\u0103ng k\u00fd ngay t\u1ea1i \u0111\u00e2y<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1ec1 N\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 TestCenter.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.testcenter.vn\/?utm_source=blog&amp;utm_medium=trac-nghiem-tinh-cach-mbti&amp;utm_campaign=chuyen-doi\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002.jpg\" alt=\"h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1\" class=\"wp-image-2605\" width=\"700\" height=\"291\" srcset=\"https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002.jpg 1920w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-800x333.jpg 800w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-1400x583.jpg 1400w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-768x320.jpg 768w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-1536x640.jpg 1536w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-696x290.jpg 696w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-1068x445.jpg 1068w, https:\/\/www.testcenter.vn\/blog\/wp-content\/uploads\/2021\/02\/Banner-Footer-Blog-1920x800px-002-1008x420.jpg 1008w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed7i ch\u00fang ta, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd. B\u1edfi l\u1ebd \u0111\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i giao ti\u1ebfp v\u1edbi r\u1ea5t nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng nh\u01b0: nh\u00e2n vi\u00ean, \u1ee9ng vi\u00ean, c\u1ea5p d\u01b0\u1edbi, kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c,&#8230; Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4213,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[200],"tags":[400,398,401,399],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 k\u1ef9 n\u0103ng giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n 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